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Online Redemption Terms and Conditions

Date: 2015-08-25

 

 

  • a.       Points for Award Ticket redemption is calculated based on distance specified by IATA’s Ticketed Point Mileage and measured in kilometers.
  • b.       The issuance of Award Ticket is subject to the passenger being responsible for applicable departure taxes, airport or government handling fees, fuel surcharges, security and insurance charges and any other fees charged by any authorised entity. The passenger shall also be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of Award Ticket.
  • c.       Redemption for Fortune Wings Club Award Ticket is subject to capacity control which may limit the number of seats available. Hong Kong Airlines reserves the right to limit the number of seats made available for Award Ticket at their absolute discretion. In addition, Hong Kong Airlines may impose blackout periods during which Award Ticket is not available. Fortune Wings Club does not guarantee that seats will be available for Award Ticket on any particular flight and class or to any particular destination.
  • d.       Award Ticket is not available on any charter flights or codeshare flights.
  • e.       Only the member and his/her nominees are eligible for redeeming the Award Ticket. Award Ticket for nominees must be redeemed by the member in the same way as member redeems travel for himself or herself. Nominees may not directly redeem Award Ticket.
  • f.        Any updates to the nomination list will take at least 30 days to become effective.
  • g.       Child ticket redemption rate is the same as the corresponding adult redemption rate and requires the same points for Award Ticket.
  • h.       All Award Ticket is valid for 12 months from the date of issue, unless otherwise specified. Re-booking is free-of-charge if the request is made at least 2 hours prior to scheduled flight departure time, otherwise passenger will be considered having no-showed and the ticket will be considered used. Re-booking is subject to availability within your ticket’s validity period at the time of re-booking.
  • i.        Passenger’s name and flight segments of all Award Ticket cannot be changed. Tickets are non-endorsable.
  • j.        Points for no-show and cancellation will not be returned if the cancellation is requested by passenger himself/herself. Only unpaid government imposed taxes and Hong Kong Airport Passenger Security Charge (Q) maybe refunded. Please refer to the Hong Kong Airlines Refund Policy for more information.
  • k.       In the event that a flight is cancelled by the operator, passengers may apply for involuntary cancellation. It is the responsibility of the passenger to contact Fortune Wings Club or the original ticketing office (+852 3916 3666 for Hong Kong & Overseas / +86 898 950715 for Mainland China) within one month of the original scheduled departure date to make changes to their ticket or have the points returned. No change can be made and points will be forfeited if the passenger does not make the request within the specified period.
  • l.        Points can only be returned into the membership account from which it was originally deducted from. Once return is made, all liabilities of Hong Kong Airlines are discharged and any further claims in relation to the flight cancellation are waived by the passenger.
  • m.     Physical tickets and/or flight coupons and passenger coupons within it cannot be re-issued if lost.
  • n.       Passenger with a disability that require any special assistance should inform Hong Kong Airlines of your special assistance needs at the time of booking so we may have adequate time to make appropriate arrangements.
  • o.       In the event that there is more than one offer, promotion or discount scheme available when the redemption is made, the one that offers the greatest discount will apply.
  • p.       Award Ticket is subject to the Hong Kong Airlines General Conditions of Carriage (Passengers and Baggage) and other relevant terms and conditions of Hong Kong Airlines and Fortune Wings Club.
  • q.       Hong Kong Airlines reserves the right to suspend, terminate, modify or change this offer at any time and without prior notice.
  • r.        Hong Kong Airlines reserves the right to modify or change any of these terms and conditions at any time and without prior notice. In the event of dispute, Hong Kong Airlines’ decision shall be final and binding.