Q: How can I re-set my password?
A: Please complete the form and send e-mail to fortunewingsclub@hkairlines.com or post to us.

Q: What is the miles validity period?
A: If no mileage is redeemed or deposited in your account for 24 consecutive months, all your miles will be forfeited but your membership account is still valid.

Q: How to check the miles accumulation?
A: 1. Log in to Fortune Wings Miles account or
    2. Contact the Service Center: +852 3151 1888 (Hong Kong)(24-Hour) / +86 898 950715 (Mainland China)(24-Hour)or

Q: How to claim missing miles?
A: 1. Log in to Fortune Wings Miles account or
    2. Contact the Service Center: +852 3151 1888 (Hong Kong)(24-Hour)/ +86 898 950715 (Mainland China)(24-Hour) or
    3. Please complete the form (with the relevant documents) and send e-mail to fortunewingsclub@hkairlines.com or post to us.

Q: How can I get the membership card after application?
A: We will send a permanent membership card and membership guide to you after you have accrued 3,000 miles or flown 2 eligible sectors.

Q: After fulfilling the above requirements, when will the card be delivered to me?
A: Within 4-6 weeks.

Q: How long will it take for the miles to credit to my account?
A: Within 4-6 weeks.

Q: What can I do if my name is changed?
A: Please complete the Change Name Request Form and post the forms (with the relevant documents) to us.

For more details on Fortune Wings Miles, please refer to the FAQ.