Hong Kong Sales Office (Agencies enquiry)
| Address: | 28th Floor, Bank of East Asia Harbour View Centre, 56 Gloucester Road, Wanchai, Hong Kong. | | Tel: | +852 3923 7366 | | Fax: | +852 3923 7377 | | Email: | agency.desk@hkairlines.com | | Office Hours: | Mon-Fri: 9:00 am to 5:45 pm
Sat, Sun and Public Holidays: Close |
Reservations Office - Hong Kong Airlines & Hong Kong Express Airways (Booking & general enquiry) | Tel: | +852 3151-1888(Hong Kong) +86 898 950715(China)
+86 898 950717 (Mandarin) Office Hours: Mon-Sun 8:30 - 20:00 | | Fax: | +852 3923 7377 | | | E-mail:
Office Hours: | call.center @ hkairlines.com
24 hours services |
e-Services (online booking inquiry):
Email: eservices@hkairlines.com
Ticketing Office
| Address: | 28th Floor, Bank of East Asia Harbour View Centre, 56 Gloucester Road, Wanchai, Hong Kong. | | Tel: | +852 3923 7399 | | Fax: | +852 3923 7377 | | Email: | tktg.hkg@hkairlines.com | | Office Hours: | Mon-Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun & Public Holidays: Close | Fortune Wings Miles
| Address: | 7th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau, Hong Kong | | Tel: | +852 3151 1888 (Hong Kong) Office hour: 24 Hours services +86 898 950717 (Mandarin) Office Hours: Mon-Sun 8:30 - 20:00 +86 898 950715 (Mainland China) Office hour: 24 Hours services | | Email: | fortunewingsclub@hkairlines.com |
Customer Relations Department:
Email: crd@hkairlines.com (Hong Kong Airlines)
crduo@hkairlines.com (Hong Kong Express Airways)
Tel: (852)3151 4661
Fax: (852) 3151 1801
Media Enquiry
Corporate Communications Department
Email: corpcomm@hkairlines.com
Telephone: 3151 4667 (Monday to Friday 9:00-18:00)
Baggage Enquiries / Lost and Found
For any delayed, stolen, lost or damaged baggage issues, please contact Hong Kong Airlines and Hong Kong Express Airways immediately for assistance.
| Tel: | +852 - 3713 1300 +01 | | Fax: | +852 - 2261 0620 | | Email: | baggage.services@hkairlines.com | | Email: | 5N024 Level 5 Terminal 1 Hong Kong International Airport, Lantau, Hong Kong | | Office hour: | Mon - Sun：0900-2300 | |
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