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Frequently Asked Questions

Infomation Update

Mileage Claim

Member’s details(*Mandatory section)
Fortune Wings Miles membership number	*(only input number tens digits)
Member’s title	MR MS*
Registered Family Name	*(only input english)
Registered Given Name	*(only input english)
Registered E-mail Address	*
Registered Postal Address	(Flat/Suite,Floor/Level,Block Number) (House/Building) (Street Number and name)

Mileage claim application form (Please mark with”√”)

  Please check that the following criteria were fulfilled before making your missing mileage request
  Airline partners:
    •     You have quoted your membership number upon making a reservation at our Airline partners and presented
     your membership card at check-in.
    •     You have allowed 8 weeks from the transaction date of the request for mileage to appear in your account.
    •     Less than 6 months have lapsed between the date of transaction and the claim for missing mileage.

How to claim your mileage
  1.  Please allow 4-6 weeks (airline partners) and 6-8 weeks (non-airline partners) processing time after submission
      of this form for mileage to be credited to your account.
   2.  For more information on claiming missing mileage, please call Fortune Wings Miles Service Hotline +852 3151 1888。

Flight Number	*
Date of flights (DD/MM/YYYY)	*
Fare Class*2	*
E-ticket Number	*
Origin	*
Destination	*
Travel Document Type and Number(If different）

*First Class, Business Class, Economy, Discount Economy
Note:
1. Now you can also claim your missing mileage on flights operated by Hong Kong Airlines, Hong Kong Express
Airways and Hainan Airlines, please log on to www.hongkongairlines.com. Airline partners included Grand China Air(CN),
Lucky Air(8L), Tianjin Airlines(GS), West Air(PN) and Capital Airlines(JD).
2. Please note that only certain airlines fare classes are eligible for earning Fortune Wings Miles mileages.
3. Terms and conditions apply for earning mileages.

Non-Airline mileage credit
Partner Name	*
Location (city/country)	*
Date of Transaction (DD/MM/YYYY)	*
Spent Amount(same currency in the receipt)	*
Receipt Number / Invoice No.	*
Membership Number	*
Member Name	*
Registered Email	*
Verification code	*

Note:
- The amount of transaction using foreign currency is based on the exchange rates with the transaction date.
Credited miles are to rounding off 1 decimal point.
- Please refer to the non-airline partners’ manual guide for Terms and conditions (earning mileages).

Personal Data (Privacy) Ordinance:
The Information you provided will be used according to the terms and conditions of Fortune Wings Miles in
order to verify your membership application. Information will be used only for our company development plans,
marketing research, customer communication and promotions purposes. Under the Personal Data (Privacy)
Ordinance, you have a right to request access to, and to request correction of, your personal data in relation
to your application. If you wish to exercise these rights, please contact Fortune Wings Miles.

I voluntarily provide the above information for the purpose of verifying member information and
transaction record for Fortune Wings Miles and non-airline partners Membership.