Join Fortune Wings Club
24h Reservation Hotline Mon-Sun
+852 3916 3666  Hong Kong
+86 950715  Mainland China
+0080 1853033  Taiwan
+61 29009 7988  Australia
+64 9913 4177  New Zealand
+1 855 393 3880  U.S
+1 514 392 8310  Canada
Flight Status Enquiry Mon-Sun
+852 3713 1388 0900-2200

 

Earn Points

 

It is easy to earn points in your daily lives. Besides flying with Hong Kong Airlines and our airline partners, you can also earn points by using dedicated credit cards, staying in hotels or renting cars. Member can simply present the membership card or quote your membership number when you book your flight or during check-in and start earning points. Please make sure that the name on the air ticket is consistent with the name on the membership card.

 

Fortune Wings Club points accrual standard for members travelling on HX flights (operated by HX, excluding charter and code-sharing flights) on or after 1 November 2015 will be revised as below

Cabin Class

Fare Class

Points Earned Proportion

Accumulated Sectors

Business

C/D

200%

2

J

130%

2

Economy

Y

130%

1.5

B/H/K/L/M

100%

1

N/Q/T

50%

1

S/X/V

30%

1

W

10%

0

Others

Z/I/R/G/O/E

No Points

0

 

Terms & Conditions:

  1. 1. Present your membership card or quote your membership number when you book or check-in Hong Kong Airlines (HX) flights.

  2. 2. Fortune Wings Club members can earn points when fly on eligible scheduled flights operated by Hong Kong Airlines (HX) flights. Special flights, chartered flights, code-sharing flights and the flight journeys that you completed before joining Fortune Wings Club membership are not eligible for points accrual.

  3. 3. Points accrual is be based on the original booking class if the upgrade is settled by points or cash (requested at the airport on the flight day). If points did not appear on your account after 4-6 weeks, please email ffp@hnair.com with your itinerary for points claim.

  4. 4. Please keep your boarding pass, ticket copy and partners' receipts until the point is credited to your account.

  5. 5. For Child Ticket on Booking Class C or Y, accrual standard will be 50% of the above respective proportion.

  6. 6. For Business class tickets (fare class C, D & J) on routes between Hong Kong and Saipan (vice versa), only flights taken on or after 1 July 2017 will be available for points accrual.

  7. 7. Fortune Wings Club reserves the rights to update the eligible booking class standard without prior notice. Please refer to Hong Kong Airlines website or Fortune Wings Club website for latest update.

 

Claim Points

  • ·Points credit should be reflected in your account within 4 weeks after travel is completed.
    For non-airline partners, points credit should be reflected in your account within 8 weeks.
  • ·All requests for missing points credit need to be made within 6 months of the ticket travel date or sales date. Normally, it will take 4 to 6 weeks (airline partners) and 6 to 8 weeks (non-airline partners) for the system to double check the flight record and approve.
  • ·Flights that you took before your enrollment of our club will not be eligible for point accrual.
  • ·In case of missing point, please contact us through the following ways:

    Log in to Fortune Wings Club account or

    Contact the Service Hotline:+86 898 950717 (Mandarin) Office Hours: Mon-Sun 8:30 - 20:00/ +852 3916 3666 (Hong Kong) (24-Hour) / +86 898 950715 (Mainland China/English) (24-Hour) or

    Email relevant documents to ffp@hnair.com

    * In order to look for the details of your flight record, please read sample of itinerary/ boarding pass.