We are pleased to inform you that products returned within thirty(30) calendar days of your purchase date are eligible for refund or exchange, subject to the following conditions:
• All goods returned to our offices must be pre-approved by a customer service representative (CSR), and the case number provided by the CSR must be written on the outside of the exterior shipping carton.
• Please allow three working days for our CSR to reply to your voice mail or email inquiry.
• Only products returned in their original unopened condition and accompanied by a copy of the sales receipt can be accepted for refund.
• All items with a manufacturer defect received within thirty(30) calendar days of purchase are eligible for replacement or refund at our discretion.
• Skyshop will mail all refunds or replacement products to the designated customer address inclusive of postage.
• Items which have been damaged due to abuse, negligence, accident or alternation are not eligible for refund or exchange.
• Hong Kong Airlines,and Inflight Sales Group will not be responsible for the refund/replacement of any liquids, aerosols or gels(LAGs) confiscated by airport, security or customs officials.
Please contact us at the addresses below for any question regarding your purchase or pending refund.
Fax: (852) 2722 0979