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Home >  Special News

 

Hong Kong Airlines Statement Regarding Mobile APP

 

Last Updated:(Hong Kong)2017-05-31


Hong Kong Airlines (the “Company”) is actively investigating a recent case of leakage of customer information from Hong Kong Airlines mobile APP (the “APP”). Immediate remedial actions have been taken to suspend the non-member customers using Android system from conducting online check-in and booking information enquiry via the APP. The Company has engaged a third party organization to inquire into this situation, aiming to find a comprehensive solution that will prevent recurrence. The Company has also reported the case to the Office of the Privacy Commissioner for Personal Data Hong Kong (PCPD).

 

Only non-member customers using a few mobile phone brands installed with Android system (version 6.0 or above) via the APP are potentially affected in this incident. The problem only exists in the APP, and does not affect Hong Kong Airlines official website or mobile website. Based on our preliminary investigation, 57 customers were affected in this incident.

 

Hong Kong Airlines attaches great importance to the personal privacy of our customers. The Company sincerely apologies for the inconvenience that may cause to the affected customers, and has taken immediate actions to prevent further leakage and recurrence.

 

Please refer to the Frequently Asked Questions below for further information.

 

1.      How do I know if I am one of the affected party?

Based on our preliminary investigation, we have identified 57 affected customers. Only non-member customers using a few mobile phone brands installed with Android system (version 6.0 or above) via the APP are potentially affected in this incident. We will contact the affected customers as soon as possible. If you are concerned whether you are an affected customer, you may send your enquiry to our dedicated email address at crd@hkairlines.com.

 

2.      What data might have been leaked in this incident?

As of now, the known affected data includes passenger name, name of contact person, phone number (if applicable), email (if applicable), ticket number, ID or travel document number (if applicable), seat number, online check-in status and QR code of the boarding pass.

Please rest assured that the payment details of customers including credit card information are under strict protection and have NOT been affected.

 

3.      What should I do if my data is misused?

The affected customers will be advised by us as soon as possible. If you suspect your data is leaked and misused, please contact the local Police immediately for assistance.

 

4.      What remedial measures have Hong Kong Airlines taken?

We have immediately suspended the non-member customers using Android system from conducting online check-in and booking information enquiry via the APP. The Company has engaged a third party organization to inquire into this situation, aiming to find a comprehensive solution that will prevent recurrence.

The Company takes this incident seriously. It has reported the case to PCPD, and will fully cooperate with PCPD in its inquiry or follow-up action.

In addition, the Company will enhance its staff awareness regarding personal data protection, and will review the integrity of its APP system.

 

5.      How can I buy tickets and manage my trip securely?

We recommend customers to join our Frequent Flyer Programme - Fortune Wings Club, and login on the APP as a member for online check-in or booking information. You can also visit our official website (www.hkairlines.com) to complete online check-in or to use other trip management functions.