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Home > Optional services and fees

Optional services and fees

 

 

To provide passengers a better flight experience , Hong Kong Airlines has provided optional services for your reference.

 

  1. 1.  Select Seat

  2. 2.  Pre-Purchased Baggage & Extra Baggage Charges

  3. 3.  Pets/ Sporting Equipment/  Musical instruments 
  4. 4.  Other Services
  5. 5. Infants Travelling with Passengers/ Unaccompanied Children and Minors

 

 

1. Select Seat

 

Select Seat

Hong Kong Airlines always strive to offer you the best and diversified services onboard. That’s why we have prepared Extra legroom seats for our valued passengers. Want to have more personal space than the others during your journey?


 

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Charge for each sector

HKD

USD

Short haul (including flights between Hong Kong and Japan, China , Southeast Asia & Saipan)

HKD 220

USD 28 *

Long haul(including flights between Hong Kong and Gold Coast ,Cairns, Auckland , Los Angeles)

HKD 500

USD 64 *

Extra long haul(including flights between Hong Kong and Vancouver)

HKD 850

USD 109 *

*Equivalent in local currency by the exchange rate for HKD at the point of sale.

 

# Platinum, Gold and Silver members of Fortune Wings Club may reserve Extra legroom seat free of charge 

for HX flights depart in eligible airports. You may also reserve Extra legroom 

seats by calling our reservation hotlines.

 

2.  Pre-Purchased Baggage & Extra Baggage Charges

 

2.1 Pre-Purchased Baggage 

 

Hong Kong Airlines always strives to offer you the best and diversified services onboard. That’s why we have prepared Pre-Purchased Baggage for our valued passengers.

A 20% off discount is now presented when you purchase our pre-purchased baggage product on HKA official website, mobile APP or Wechat platform.

 

Weight KG

Original Price

(HKD/USD)

Discounted Price

(HKD/USD)

Saving up to

(HKD/USD)

5

390/50

312/40

78/10

10

780/100

624/80

156/20

15

1170/150

936/120

234/30

20

1560/200

1248/160

312/40

Equivalent in local currency by the exchange rate for HKD at the point of sale.

#You may also consult Pre-purchased Baggage by Call Center.

 

2.2 Extra Baggage Charges

 

Extra Baggage Charges

 

For all routes (except Saipan, Maldives, Canada, USA, Australia and New Zealand) operated by Hong Kong Airlines:

Charge for baggage in excess of the free baggage allowance is calculated per kilogram (2.2 lbs.) on Zone basis as listed below.

 Zone 1

Hong Kong ,China ,Taiwan, Thailand, Vietnam, Indonesia,Cambodia and Malaysia

Cambodia and Malaysia

Zone 2

Japan and Korea

 

Per KG

To Zone 1

To Zone 2

From Zone 1

US$101

US$201

From Zone 2

US$201

US$301

1 Or equivalent amount in local currency calculated by IATA IROE (follow the corresponding rounding unit requirement.)

Note :

Oversized baggage : USD100/piece for a baggage >158cm/62inches (in total Dimension) 

Baggage with excessive size and weight : accumulating charging

No restriction on the number of pieces

 

For Saipan, Maldives, Canada, USA, Australia and New Zealand route operated by Hong Kong Airlines:

Extra Baggage Charge

Excessive weight

USD 150 for a baggage > 50LB/(23KG) and ≤ 70LB/(32KG)

Oversized

USD 200 for a baggage > 62IN/(158CM) and ≤ 80IN/(203CM)

Excessive weight and oversized

USD 250 for a baggage > 50LB/(23KG) and ≤ 70LB/(32KG) & > 62IN/(158CM) and ≤ 80IN/(203CM)

Over piece:

USD 300 for a baggage up to 50LB/(23KG) and 62IN/(158CM)

 

USD 400 for a baggage > 50LB/(23KG) and ≤ 70LB/(32KG) &  62IN/(158CM)

 

USD 500 for a baggage > 50LB/(23KG)  and ≤ 70LB/(32KG) & > 62IN/(158CM) and ≤ 80IN/(203CM)



3.  Pets/ Sporting Equipment/ Musical instruments

Sporting Equipment

Sporting Equipment is subject to the applicable standard excess baggage charges if in excess of your standard free baggage allowance.

 

Free Bicycle Baggage Allowance

 

  1. 1.  Free bicycle baggage allowance is applicable to passengers who travel to and/or from  Australia (Gold Coast/Cairns), New Zealand (Auckland), Taiwan (Taipei), Japan (Okinawa, Kagoshima, Miyazaki, Okayama, Tokyo (NRT), Osaka (KIX), Sapporo, Yonago), Hainan (Haikou, Sanya). Each passenger is allowed to enjoy the allowance for one (1) bicycle weight not more than 25KG only;

  2. 2. Please contact Call Center for bicycle baggage allowance application at least 48 hrs in advance before departure;

  3. 3. Passengers should provide the weight and dimensions of the bicycle clearly for application;

  4. 4. The checked bicycle should be well-packed prior to check-in;

  5. 5. If no advance reservation was made, passengers¡¯ bicycle will be treated as standby baggage;

  6. 6. In case of any disputes, the decision of Hong Kong Airlines shall be final.

  7. 7. No compensation will be given to passengers whose bicycle is offloaded due to cargo capacity issue.

  8. 8. The promotion is valid from January 1, 2017 until December 31, 2017, the travel period must be finished on or before December 31, 2017.

  9. 9.     The promotion is valid for Hong Kong Airlines (HX) operation flight only and is not applicable for journeys connecting with other airlines.

 

 

Travelling with Pets

 

Flights depart from Hong Kong.

Except service dogs, Hong Kong Airlines accepts pet or animal of any description (domestic dogs and cats only) as checked baggage ** only, both are not permitted in our passenger cabin.

According to the Hong Kong Civil Aviation Department, passengers are not allowed to carry pets or animals of any description into passenger cabin (except assistant dogs). Passengers travelling with pets are responsible for providing all document required by local government officers (i.e. health certificate and travel permits for the pets).

Flights arrival at Hong Kong

Pets or animals intended to import to Hong Kong must be carry by manifested cargo. They are not allowed to be carried through checked or cabin baggage. For more details, please contact our Cargo Sales Offices.

For Hong Kong regulatory information regarding live animal transition, please refer to Agriculture, Fisheries and Conservation Department.

 

  We recommend you to check with the local government office for all documentation required (i.e. health certificates and travel permits) if you plan to fly with your pet.

 ** Free checked baggage allowance is not applicable to pets and animals. They are subjected to excess baggage charge.

 For import/export/transit regulations of a particular country, please refer to IATA Travel Centre (Choose your destination from the dropdown list under Customs, Currency& Airport information Section) and IATA Traveller's Pets Corner.

 

Preparations for Travelling With Your Pets

Please contact our local reservations office at least 7 days before departure to confirm the acceptance of your pet to your flight booked.

 

  Please provide the following information when making your reservation:

  1. 1.     Type of pet, e.g. dog, cat etc.

  2. 2.     Total weight of the pet and its container

  3. 3.     Dimension of the container

  4. 4.     Material and make of the pet container, e.g. solid fiberglass, rigid plastic or metal with strong weld metal mesh which has sufficient ventilation pores etc.

  5. 5.      Valid health and vaccination certificates, entry permits and other documents required by Country of entry or transit (please check IATA Travel Centre under Customs, Currency & Airport information Section for reference)  

 

Mobility Aids

Mobility Aids like wheelchair that  are carried by the passenger can be accepted without charge as in addition to the baggage allowance.

     

    4. Other Services

     



    Cakes

    If you would like to celebrate for birthday, anniversaries, and other special occasions on board , we are delighted to arrange a bottle of our hand-picked champagne and Celebration cake for you*. You may place an order at least 48 hours prior to your scheduled departure flight.

    Champagne service is also available for outbound flights from Los Angeles.  If you wish to place an order, please contact our reservations office at least 72 hours prior to scheduled departure flight (From Los Angeles to Hong Kong).

    For more information on the ordering process and methods of payment, please contact our reservation office


    *Available only to outbound flights from Hong Kong

    Cake Weight: 1 pound

    Unite Price:260HKD

     

    Champagne

    Volume:750ml

    Unit Price:380HKD

    VIP Lounge

     

    Hong Kong International Airport

     

    VIP Lounge provides free service for :


    - Business Class passenger travelling on Hong Kong Airlines
    - Fortune Wings Club Gold and Silver members travelling on Hong Kong Airlines, one companion travelling with Gold member


     

     

     

     

    5
    . Infants Travelling with Passengers/ Unaccompanied Children and Minors

     

    Infants


    To check the applicable infant fare, infant seat availability and make a booking, please call our Customer Services Centre for assistance. Please note that there is limitation to the number of infants that can be accepted on each flight due to safety reason and infant is currently not accepted to travel in business class cabin of aircraft type A350.


    Infant ticket is usually calculated from a discount applied to an adult ticket. If the adult ticket fare of the accompanying adult does not offer an infant discount, the next higher fare that offers the discount will be used as the base for calculation. Calculation of infant ticket price is subject to the law of the country applicable to the ticket being issued.


    The infant passenger must be under 24 months throughout the whole journey. Infants who reach their second birthday after their outbound flight must purchase a child ticket.


    The infant ticket also subject to fare rules and conditions.


    If passengers carry two infants on board, one of the infants must reach 6 months old, pay the applicable child fare and travel using the Hong Kong Airlines’ approved car-type safety seat. The other infant will be charged infant fare.


    For details of the approved car-type safety seat, please contact our Customer Services Centre.


    Children


    Children between 2-11 years old must be accompanied by an adult over 16 years of age when travelling. For information about unaccompanied children and minors (UM) service, please contact our Customer Services Centre.