Join Fortune Wings Club
24 hours Customer Service Hotline
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Taiwan, China (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
Home >About Us> Contact Us
Ticketing Office
Address:

Unit Nos. 2B, 3 and 5, 16/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon

Tel: +852 3923 7399
Fax: +852 3923 7377
Email: tktg.hkg@hkairlines.com
Office Hours:

Mon-Fri: 9:00 am to 5:45 pm Sat、Sun & Public Holidays: Close

Headquarters / Tung Chung Office

Address:

11th Floor, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau,Hong Kong

Tel: +852 3151 1800
Fax: +852 3151 1838
Office Hours:

Mon-Fri: 9:00 am to 5:45 pm Sat, Sun and Public Holidays: Close

Sales And Marketing Hong Kong (Agencies enquiry)
Address:

Unit Nos. 2B, 3 and 5, 16/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon

Tel: +852 3923 7366
Fax: +852 3923 7377
Email: agency.desk@hkairlines.com
Office Hours:

Mon-Fri: 9:00 am to 5:45 pm Sat, Sun and Public Holidays: Close

Customer Experience Department: Email: crd@hkairlines.com (Hong Kong Airlines) Tel: (852)3151 4661(Voice Mail Service)

Fax: (852) 3151 1801

 

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Baggage Enquiries / Lost and Found For any delayed, stolen, lost or damaged baggage issues, please contact Hong Kong Airlines immediately for assistance.

Tel: +852 - 3713 1300 
Fax: +8522261 0968
Email: baggage.services@hagsl.com
Email: 5N024 Level 5 Terminal 1 Hong Kong International Airport, Lantau, Hong Kong
Office hour: Mon - Sun:0900-2300