Hong Kong Airlines Customer Service Centre |
Hong Kong SAR | +852-3916-3666 |
Mainland China (Local only) | 950715 |
Baggage Enquiries (lost / delayed / damaged) |
+852-3713-1300 (Mon-Sun, 09:00-23:00) |
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When traveling, it is worth taking extra measures to secure your baggage and valuables. Please refer to a few pointers below:
Checked baggage Zone of destination
Free
Checked Baggage Allowance Size: Up to 62IN /158CM (Width + Depth + Height)
Remarks: The above checked baggage allowance may be different during promotional Extra
Checked Baggage Allowance for Fortune Wings Club member
Excess Baggage Charges (Except for direct routing between Hong Kong to/from South Korea, and Thailand)
*Or
equivalent amount in local currency calculated by IATA IROE (follow the
corresponding rounding unit requirement)
*Or equivalent amount in local currency
calculated by IATA IROE (follow the corresponding rounding unit requirement) Noted 1. The maximum weight and dimensions of any
single piece of checked baggage should not be over 32KG (70LB) and 203CM / 80IN
(Length + Width + Height) respectively. Overweight and oversize must be
repacked or split into lighter units otherwise will not be accepted for
carriage. 2. Oversized and overweight items will be
accepted subject to the availability of the aircraft on the specific flight/day
of departure. 3. Mobility Aids like wheelchair
that are carried by the passenger can be accepted without charge as
in addition to the baggage allowance. 4. Any baggage that exceeds the free checked
baggage allowance will be levied at the airport. 5. This policy is for HX operating flights
only (exclude codeshare flight operated by OZ/HU/CN) 6. Additional weights and fees may be treated
differently depending on the check-in method, subject to the availability of
check in facilities. For more detail, please refer to https://www.hongkongairlines.com/en_HK/FareOptions Excess
Baggage Charges (Only applicable for Hong Kong to/from South Korea, and
Thailand for direct routing)
Remarks: 1. Excess
baggage is charged per passenger and per direction. 2. Excess
baggage charges in USD. For other currencies, it is subject to currency
fluctuation and will be updated each month. 3. Excess
baggage will be rounded up to HKD10 for Hong Kong Dollar at Hong Kong Airport
and JPY100 for Japanese Yen, KRW100 for Korean WON THB100 for Thai BHT at Japan
airports. 4. Any passengers who purchased
Excess Baggage through Hong Kong Airlines website, APP, Wechat, Call Centre, or
airport desk, first 5 pieces charges will be waived. 5. Passenger may purchase Excess Baggage with an allowance of up to 60kg per
passenger for each sector irrespective of the applicable free checked baggage
allowance, and up to 5 pieces of baggage including the applicable baggage
allowance and any applicable extra baggage allowance entitled for FWC members. Partly Business class and partly Economy class travel 1. For through journeys where the passenger
travels partly on business class and partly on economy class, the free baggage
allowance for each portion of travel shall be granted according to each
purchased ticket class.
2. Where a passenger who has paid the business
class fare travels on Economy class, the free baggage allowance shall be given
based on that for the Business class service respectively.
Special baggage Special baggage is
handled as normal checked baggage. If such baggage exceeds the applicable free
baggage allowance, passenger needs to pay excess baggage fee. Different regulations and charges will be
applied to the special baggage listed below. You may contact our customer service
center at least 24 hours prior to your scheduled
departure time for more details. Sporting equipment Angling / Fishing Equipment 1.
Pre-advise
at the time of booking. 2.
Regardless
of the actual dimension may be considered as a piece of baggage at 158 cm/62
in. 3.
Content: • Including
one fishing tackle box, landing net, fishing boots, one reel and two rods Archery Equipment 1.
Pre-advise
at the time of booking. 2.
Regardless
of the actual dimension may be considered as a piece of baggage at 158 cm/62
in. 3.
One item
of archery equipment per customer as checked baggage. 4.
Content: • Including one bow case containing bows, one
quiver with arrows, and maintenance kit of sufficient strength to protect items
from accidental damage. Bowling Equipment 1.
Pre-advise at the
time of booking. 2.
Regardless of the
actual dimension may be considered as a piece of baggage at 158 cm/62 in. 3.
Content: • Including one bowling bag, one bowling ball and
bowling shoes. Hockey / Lacrosse Equipment 1.
Pre-advise at the
time of booking. 2.
Regardless of the
actual dimension may be considered as a piece of baggage at 158 cm/62 in. 3.
Content: • Hockey (e.g. field hockey/ice hockey), ringette,
lacrosse and football equipment: helmet, a puck/ring/football/stick, a set of
pads, and a pair of cleats, shoes or skates are included as part of one
accepted set, per guest. Golf Equipment 1.
Pre-advise at the
time of booking.(At least 48 hours prior to the scheduled departure time, if
travelling in a group of 10 or more people carrying golf set) 2.
Regardless
of the actual dimension may be considered as a piece of baggage at 158 cm/62
in. 3.
Content :
• Including one set of golf clubs and one pair of
golf shoes. Scuba Diving
Equipment 1.
Pre-advise at least
48 hours prior to the scheduled departure time 2.
Regardless of the
actual dimension may be considered as a piece of baggage at 158 cm/62 in. 3.
Content: • Including one empty scuba tank, one scuba
regulator, one tank harness, one tank pressure gauge, mask, fins, snorkel and
safety vest. Bicycle 1.
Pre-advise
at least 48 hours prior to the scheduled departure
time 2.
Regardless
of the actual dimension may be considered as a piece of baggage at 158 cm/62 in, it will be charged as oversize baggage USD52. 3.
Content: • A non-motorized touring or racing, single-seat
bicycle; 4.
Free Bicycle Baggage
Allowance: • Applicable to all routes operated by Hong Kong
Airlines. Each passenger is allowed to enjoy the allowance for one (1) bicycle
weighing no more than 23KG; Ski & Water Ski Equipment 1. Pre-advise at least 48 hours
prior to the scheduled departure time 2. Regardless of the actual dimension may be considered as a piece of
baggage at 158 cm/62 in. 3. Passengers
should provide the weight and dimensions of baggage in order to check if cargo
compartment space is available at the time of booking 4. Content: • Including
ski boot, ski poles, one snow board; one pair of standard water skis or slalom
water ski. 5. If no advance
reservation was made, Ski & Water Ski Equipment will be treated as standby
baggage. Surfboard Equipment / Windsurfing Equipment 1. Pre-advise at least 48 hours
prior to the scheduled departure time 2. Regardless of the actual dimension may be considered as a piece of baggage at 203 cm/80 in, it will be charged as oversize baggage USD150. 3. Passengers should
provide the weight and dimensions of baggage in order to check if cargo
compartment space is available at the time of booking. 4. Content: • Surfboards
are allowed up to two boards per bag. 5. If no advance reservation was made, Surfboard Equipment / Windsurfing Equipment will be treated as standby baggage.
Travelling with Pets
We recommend you check with the local government office for all documentation requirements (i.e. health certificates and travel permits). For import/export/transit regulations of a particular country, please refer to IATA Travel Centre (Choose your destination from the dropdown list under Customs, Currency & Airport information Section) and IATA Traveller's Pets Corner . *Due to legal regulations and possible health risks, brachycephalic (snub-nosed, short snout or flat face) cats and dogs are not accepted by Hong Kong Airlines. Please contact our customer service center to confirm the acceptance of your pet. Preparations for Travelling with Pets Please contact our customer service center at least 7 days before departure to confirm the acceptance of your pet. You will be asked to provide the following information by email or fax when making your reservation: 1. Type and number of pet(s) 2. Dimensions of the pet container 3. Material and make of the pet container (i.e. solid fiberglass, rigid plastic or metal with strong weld metal mesh which has sufficient ventilation pores) 4. Total weight of the pet and its container 5. Valid health and vaccination certificates, microchip, entry permits and other documents required by the country of entry or transit (please check IATA Travel Centre under Customs, Currency & Airport information Section for reference) · You should prepare your own pet container which must be of suitable size for your pet. \ (Please refer to IATA Traveller's Pets Corner for guidance) · Please note the following limitations on the number of pets / pet containers that can be carried on different aircraft types. Pets will be carried on a first come first served basis:
· You must provide sufficient food and water before check-in, as your pet cannot be fed during the flight · You must prepare all of the travel documents in original version and arrive at the airport and check-in at least 2 hours before departure · Free checked baggage allowance is not applicable to pets and animals and they are subject to excess baggage charges. Hong Kong Airlines are not responsible for any loss, sickness, injury or death of animals during transportation unless the claims are arising out of our proven negligence or wilful misconduct.
Food item
Different countries have their local customs requirements for importing food items into the countries. You are advised to check with the relevant authorities of the country you are travelling to if you plan to carry food items in your cabin or checked baggage.
Japan According to the Important Notification from Animal Quarantine Service, beginning 22ndApril 2019 Penalty for violation against the Act on Domestic Animal Infectious Diseases Control will be applied more stringently for introduction of meat products. Regardless of whether it is abandoned voluntarily, AQS will cope rigorously with the illegal introduction of meat product lIt is subject to a penalty in case of confirmation of livestock products such as meat products without import declaration in passenger baggage. lInspection may require certain time for officers to record the information of passport and boarding pass. On 1stJuly 2020, the amendment of the Act on Domestic Animal Infectious Disease Control comes into force, then the punishments change to, In case of introducing livestock products without passing import inspection, persons shall be punished with imprisonment for a term of up to 3 years or a fine of up to 3 million yen (up to 50 million yen for businesses). Please refer to Animal Quarantine Service Ministry of Agriculture, Forestry and Fisheries website for detail. Meals Ready to Eat (M.R.E) and self-heating meals The heating pack of Meals Ready to Eat (M.R.E) and self-heating meals must be removed before onboard our aircraft, in either carry-on or checked baggage. Fruit Fruit can be carried into the cabin as long as the hand-carry is within our cabin baggage limitation or carried as checked baggage. Durian and jackfruit are universally banned in aircraft cabin and not allowed in checked baggage.
Seafood, meat and frozen products Seafood, meat and frozen products can only be carried as checked baggage. It¡¯s your responsibility to make sure you comply with any quarantine restrictions and take relevant liability if you¡¯re transporting seafood, meat or frozen products as checked baggage. You must pack any seafood, meat and frozen products according to the following requirements:
Hair Curlers Restrictions in Japan
Hair Curlers / Curling Irons
According to the Japan Civil Aviation Bureau, there is a new restriction on the carriage of hair curlers or curling irons.
If the lithium ion batteries are removed from the body, the carriage is permitted as carry-on or checked baggage. The removed batteries from the body and the spare batteries can be carried in a carry-on baggage only given that the lithium ion battery shall never exceed 160Wh. Otherwise, they are not allowed to be carried by air transportation.
However, for socket type curlers, battery-powered (excluding powered by lithium battery) are not categorized into dangerous goods and there is no restriction on the carriage of these devices. For gas type curlers, carriage is allowed given that the safety cover must securely fitted over the heating part as they contain a hydrocarbon gas.
For Baggage Allowance and Extra Baggage Charges for multi-sector journey involving various
airlines
For interline connection involving two or more airlines, the Most Significant Carrier (MSC) i.e.
the carrier providing the long haul journey or longest mileage will dominate the free checked
baggage allowance for the entire journey.
When stopover(s) is /are made, the free checked baggage allowance of individual carriers will
apply for their respective sectors.
Please check here to view more information about flights operated by our partners.
All interpretation of this notice is based on the English version.
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