24 hours Customer Service Hotline |
Hong Kong SAR | +852-3916-3666 |
Mainland China (Local only) | 950715 |
Taiwan, China (Local only) | 0080-1853033 |
USA and Canada (Toll Free) | +1-855-393-3880 |
Baggage Enquiries (lost / delayed / damaged) |
+852-3713-1300 (Mon-Sun, 09:00-23:00) |
Date: 2018-10-24
Etihad Airways is the national airline of the United Arab Emirates. Headquartered in Abu Dhabi, Etihad Airways aims to provide the highest standard of service and top-of-the-class travel experience for both on ground and in air. Passengers could enjoy world class catering services in flight, award winning first and business compartments and also the most comfortable economy class seats. Moreover, over 600 hours of entertainment programmes are available.
Point Earning
Standard
Classes |
Booking Codes |
Award Points |
First Class |
P |
400% × K |
A/F |
250%
x K |
|
R |
180%
x K |
|
Business Class |
C/J |
175% × K |
W/D/Z |
130%
x K |
|
Economy Class |
H/B/Y |
100%
x K |
M/K |
75% x
K |
|
E/U/V/L/Q/G |
50% x
K |
G
class is currently used only for group booking
Excluding
the following fare classes: N, I, O, S, T, X
Notes
*Due to server upgrade of Etihad Airways(EY), Fortune Wings
Club members who took eligible flights operated by Etihad Airways(EY) and would
like to accrue points into their Fortune Wings Club accounts, please be noticed
that the points will delay. Thank you for your understanding.
1. Fortune Wings Club members can accumulate Fortune Wings points only when
taking Etihad Airways flights with the code ”EY.” Free tickets, group tickets,
and other tickets that Etihad Airways has specified not eligible to earn points
will not be valid for the accumulation of Fortune Wings points.
2. Fortune Wings members who take special and charter flights operated by
Etihad Airways cannot accumulate points.
3. Booking code refers to the code indicated in the “CLASS” column on the
ticket. Please pay special attention as it will impact the number of points you
earn.
4. One flight’s points can only be recorded once in one frequent flyer
program (FFP) account - either Fortune Wings or Etihad Guest account.
5. Please provide your Fortune Wings card number when booking your flight or
handling check-in formalities.
6. Fortune Wings Club points will be credited to a member's account 6 weeks
after the flight. If you do not find the points in your account by that time,
please submit your missing mileage claim together with your e-ticket or
boarding pass to Fortune Wings Club at ffp@hnair.com or
(+86-898) 950717 within 6 months of your travel date. Missing mileage claims
will only be accepted for processing if they are submitted within the 6-month
claim period.
7. The above standards have come into effect already.
8. In case of any disputes, information in Fortune Wings Club (https://ffp.hnair.com/FFPClub/en/hqjf/fxlj/gszl/qt/3105.shtml)
shall prevail.