HK/EN

  •  Hong Kong Airlines Customer Service Centre

     

    Travel Assistance and Special Meal Application Form

    For service requests and enquiries submitted between 2 months and 72 hours prior to flight departure. Responses will be provided within three working days (not applicable to “Other Special Assistance Needs”).

     

    Talk with an Agent
     

    Services handled by a Customer Service Representative, including seat selection, rebooking, reissuing of receipts and refunds, are subject to an additional customer service fee. For customer service fee details, please click here.

    Contact us via WhatsApp (Representatives Available: Hong Kong Time 08:00–00:00)

    Our WhatsApp contact option allows you to connect with a Customer Service Representative for assistance without being tied to your desktop or waiting on hold over the phone.



    Contact us by Live Chat (Representatives Available: Hong Kong Time 08:00–00:00)

     

    Contact us by phone
     

    Hong Kong SAR                                          +852-3916-3666
    Mainland China                                             95071500
    (Local service only)       
    US & Canada                                               + 1 (888) 2074190
    (If you are using a TTY/TDD device, dial 711 to connect through the Relay Service)
    Australia                                                       + 61 (1800) 003812
    (If you are calling from outside of Australia, an overseas charge may apply)

    Important notice:
    If necessary, Hong Kong Airlines Customer Service Centre may contact you for any booking/ticket related issue.

     

    Baggage Enquiries (lost / delayed / damaged)

    Telephone                                                +852 3902-9000

    Fax                                                              +852 3902-9039

    Email                                                            satshk_lostandfound@satshk.com

    Office Hour                                                   Mon – Sun / 07:30 – 23:00 Hong Kong Time

     

    Contact us by email or Apply refund online

    Email                                                           call.center@hkairlines.com

    Refund                                                         Please click here to apply refund online or check online refund status

     

  • Please check the list and locate our Branch office/GSA you are looking for

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  • Flight certificates can be provided for Hong Kong Airlines' operated flights as proof of travel or as proof that your flight was disrupted. If your flight was within the last 6 months, please complete the form below. The normal processing time is 2-7 days. If you were travelling on a codeshare flight, please contact the operating carrier for assistance.

     Certificates application form