Hong Kong Airlines Customer Service Centre

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Contact us by phone

Hong Kong SAR                                          +852-3916-3666
Mainland China                                             95071500
(Local service only)       
US & Canada                                               + 1 (888) 2074190
(If you are using a TTY/TDD device, dial 711 to connect through the Relay Service)
Australia                                                       + 61 (1800) 003812
(If you are calling from outside of Australia, an overseas charge may apply)

Important notice:
If necessary, Hong Kong Airlines Customer Service Centre may contact you for any booking/ticket related issue.

Travel Assistance and Special Meal Application Form

The application form is intended for ticket inquiries and service requests made 2 months to 72 hours prior to flight departure. Responses will be provided within three days (not applicable to "Other Special Assistance Needs").

Ticket Inquiries and Service Requests              Please click here 

Contact us by email or Apply refund online

Email                                                           call.center@hkairlines.com

Refund                                                         Please click here to apply refund online or check online refund status

Baggage Enquiries (lost / delayed / damaged)

Telephone                                                    +852 3902-9000

Fax                                                              +852 3902-9039

Email                                                            satshk_lostandfound@satshk.com

Office Hour                                                   Mon – Sun / 07:30 – 23:00