Fortune Wings Club members can earn points when travelling on Hong Kong Airlines flights with eligible fare classes. Please quote your membership number or present your membership card (including e-card) during reservation and at check-in. Points will be credited to your account in around 1 to 2 weeks after completing the flight.

** Please ensure the names on your ticket and membership account are the same. Also, please register your travel document number in your membership account in order to earn points. ** 

1. Please quote your membership number or present your membership card during reservation and at check-in.
2. Award points will be earned based on eligible spend and membership status while flying on all regular “HX” flights operated by Hong Kong Airlines and other Fortune Wings Club member airlines. Special flights and codesharing flights are not eligible for points and segments accrual.
3. Eligible spending includes the base fare and carrier-imposed surcharges paid for the ticket, such as fuel surcharges. Government-imposed taxes and fees, such as transportation tax, and carrier-imposed fees for other products or services, will not be eligible for points earning, which includes, but is not limited to: ticket rebooking fees, excess baggage fees, seat selection payments, upgrade payments, in-flight food and beverage purchases, and service charges, etc.
4. Eligible spending is calculated in Hong Kong Dollars (HKD) for awarding points. If a ticket is purchased in a different currency, the base fare and carrier-imposed surcharges will be converted to HKD based on the IATA accounting rate.
5. Eligible spending is rounded to the nearest 10 HKD when calculating award points. Therefore, any eligible spend less than 10 HKD will be rounded up to 10 HKD.
6. FWC points accrual standard is based on the ticket-issued date.
7. Certain special tickets will still accumulate Award points based on the passenger's travel class and distance. The distance-based accumulation applies to the following types of tickets (subject to the specific details indicated in the fare rules at the time of purchase):
    (1) Tickets where the price is not indicated on the ticket.
    (2) Some special airline product tickets; passengers can inquire about the ticket points rules from the agent where the product was purchased.
    (3) Tickets for which accurate price information cannot be obtained, such as tickets not issued by Hong Kong Airlines, tickets transferred from other airlines to Hong Kong Airlines, etc.
   The basic Award points accumulated by distance are consistent with the Status points accumulation standards (Refer to the accumulation table above for specific details). Bonus Award Points are awarded as a percentage of the base points: a 50% bonus for Gold and Platinum Tier, a 25% bonus for Silver Tier. 
8. Charter flight not eligible for earning points and segments:
   - Hong Kong to/from Palau
   - Hong Kong to/from Dunhuang
   - Hong Kong to/from Hulunbuir
9. Points accrual is based on the original booking class if the upgrade is settled by FWC points or cash (Advance upgrade, requested at the airport or inflight on the flight day, etc.).
10. Status Qualifying Points (SQPs) accumulation is based on kilometers, using the actual flight distance published by the International Air Transport Association (IATA). For segments over 500 kilometers, K is the flight distance; for segments under 500 kilometers, K is calculated as 500 kilometers.
11. Children’s ticket accumulation rules: For child discount tickets purchased at 75% of the adult fare, tier points are accumulated at 75% of the corresponding adult standard.
12. Business Class redemption tickets (Z class) issued on or before September 19, 2025, are not eligible for points and segments accrual.
13. Members are required to register the exact travel document numbers which they used for travelling in their FWC profile to avoid missing points.
14. Please retain your boarding pass and e-ticket until points have been credited into your account. If you do not find the points in your account after 2 weeks from your flight date, please send your boarding pass and e-ticket to ffp@hnair.com for a retro claim.
15. The above accumulation standards are for reference only, subject to the actual points and segments credited.
16. Fortune Wings Club reserves the right to update the eligible fare class standard without prior notice. Please refer to Hong Kong Airlines' website or Fortune Wings Club website for the latest update.

Points will be generally credited to members' accounts within 1 to 2 weeks from the travel date. If you do not find the points in your account at that time, please submit your missing point claim within 180 days from the travel date. Missing point claims submitted beyond this claim period will not be accepted.

*Flights prior to membership enrollment are not eligible for accrual, unless otherwise specified.

You can submit your missing points claim through the following channels:

1. Log in to your FWC account
2. Contact the services' hotlines:

- Hong Kong Airlines Customer Service hotline: +852 3916 3666 (Hong Kong SAR) / +86 898 95071500 (Mainland China)

- Fortune Wings Club hotline:  +86 898 95339 - 4                                            

3. Send your supporting documents to: ffp@hnair.com / vip@hnair.com (for Elite members)

Points will be credited to your account within 4-6 weeks if your claims have been successful.

** To look for the details of your flight records, please click here for the sample itinerary/boarding pass.