Join Fortune Wings Club
Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
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Travel checklist

1. Visas and taxes

2. Baggage allowance

3. Lost property

4. Lithium batteries and portable battery chargers

5. Photo and video taking at the airport and inside cabin

6. Airport check-in

7. Fortune Wings Club membership

 

1. Visas and taxes

Passengers are responsible for obtaining all necessary travel documents required for travel from departure country to destination country, or any transit country. Many countries additionally require 3 to 6 months validity on passports.

 

Details can be viewed in the following website:

 https://www.hongkongairlines.com/en_HK/travel/visas_taxes

 

2. Baggage allowance

Your free baggage allowance will vary, depending on the type of flight ticket you purchased. You can check your e-ticket or receipt for more details.

Details can be viewed in the following website:

https://www.hongkongairlines.com/en_HK/services/baggage/checkedbaggage

 

3. Lost property

You can check out the left behind items we found in the aircraft cabin through our unclaimed property tracing system.

Details can be viewed in the following website:

 https://www.hongkongairlines.com/lostFound/thelostquery!TheLost.action?languageType=en_HK


4. Lithium batteries and portable battery chargers

Spare lithium batteries and portable battery chargers are only allowed in cabin baggage. There is also a restriction on the number of batteries or chargers you can bring.

Details can be viewed in the following website:

 https://www.hongkongairlines.com/en_HK/services/baggage/handcarry


5. Photo and video taking at the airport and inside cabin

Please refrain from taking photos and videos of other passengers without their consent, as well as our cabin crew and ground staff while they are on duty. Your understanding is highly appreciated.

  

6. Airport check-in

Passengers are advised to arrive at the airport early to allow sufficient time for check-in and baggage drop.

Our check-in counter locations can be viewed in the following website:

https://www.hongkongairlines.com/en_HK/airport/worldwide

 

7. Fortune Wings Club membership

Fortune Wings Club is our loyalty and rewards programme. Members can earn points by flying with Hong Kong Airlines and our partner airlines, staying in hotels, shopping with credit cards, renting cars and more! The accumulated points can then be used for ticket redemption, upgrades and many other lifestyle rewards.


Details can be viewed in the following website:

https://ffp.hnair.com/FFPClub/en/home/index.html