Join Fortune Wings Club
Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
Home >  Trip Management > Refund Application Form

 

Refund Application Guidelines:

      1. It is important to read the refund instructions before you submit the application. Once the application is submitted, the system will automatically cancel your seat reservation and proceed your ticket refund request immediately. This process is irreversible and all applicable fee(s) will be charged

       2. Online refund application will only accept:

      a. Tickets issued through Hong Kong Airlines official websites (including direct channels such as Qunar, Taobao, Ctrip, Skyscanner (Tianxun), Tuniu and Hangban Guanjia) and Hong Kong Airlines official mobile portals (including the Hong Kong Airlines mobile app and mobile website (m.hongkongairlines.com) , and the WeChat client).

      b. Fortune Wings Redemption ticket – Only unused government taxes will be refunded. Redemption points will not be returned to member’s account for any voluntary refund application

      c. Ticket has not expired (within 1 year from the date of purchase)

      d. Ticket status is OPEN FOR USE

       3. You shall contact the point of sales directly for below ticket refund application:

      a. Hong Kong Airlines Customer Service Centre – ticket issued (flight operated by Hong Kong Airlines and/or operated by other partner airlines) or expired ticket (over 1 year from date of purchase) by Service Centre. If you need a refund in such a situation, please email us at refund@hkairlines.com.

      b. Ticket issued through Hong Kong Airlines local sales offices

       c. Tickets issued through Travel Agencies

    4. For more details regarding refunds, please refer to the Refund Policy  or email us at call.center@hkairlines.com for further enquiries.

    5. For tickets refund requests due illness or death, please click here  

    6. For Involuntary Cancellation or Reschedule; you may refer to Special Ticketing Arrangements, please click here  

    7. If you were planning to travel with children when you purchased your ticket, please be aware that flight safety regulations state that children under 12 cannot travel unaccompanied; consequently, if an adults ticket refund application makes it impossible for a child to travel, Hong Kong Airlines has the right to refuse the child to board the aircraft