Hong Kong Airlines Customer Service Centre

Hong Kong SAR                                          +852-3916-3666

Mainland China (Local service only)         95071500

US & Canada                                               + 1 (888) 2074190

(If you are using a TTY/TDD device, dial 711 to connect through the Relay Service)

Australia                                                       + 61 (1800) 003812

(If you are calling from outside of Australia, an overseas charge may apply)

Livechat                                                    Start Chat

Important notice: 
If necessary, Hong Kong Airlines Customer Service Centre may contact you for any booking/ticket related issue.

Contact us by email or Apply refund online

Email                                                            call.center@hkairlines.com

Refund                                                         Please click here to apply refund online or check online refund status

Baggage Enquiries (lost / delayed / damaged)

Telephone                                                    +852 3902-9000

Fax                                                                 +852 3902-9039

Email                                                              satshk_lostandfound@satshk.com

Office Hour                                                   Mon – Sun / 07:30 – 23:00