Hong Kong SAR                                          +852-3916-3666

Mainland China (Local service only)            95071500

Important notice: 
If necessary, Hong Kong Airlines Customer Service Centre may contact you for any booking/ticket related issue.

Contact us by email or Apply refund online

Email                                                            call.center@hkairlines.com

Refund                                                         Please click here to apply refund online or check online refund status                                                                      

Details 

Please check the list and locate our Branch office/GSA you are looking for.

Customer Experience Department                                                                                                                                                                                               

Email :   crd@hkairlines.com                                                                                                                                                                                                             

*Please provide your English full name, ticket number(Start from 851),flight number and date in the email to process your enquiry. 

Flight certificates can be provided for Hong Kong Airlines' operated flights as proof of travel or as proof that your flight was disrupted. If your flight was within the last 6 months, please complete the form below. The normal processing time is 3 weeks. If you were travelling on a codeshare flight, please contact the operating carrier for assistance.

 Certificates application form