Special arrangements for frequency adjustments
Hong Kong Airlines will continue to adjust its frequencies to Vancouver, Osaka, Okinawa, Sapporo, Tokyo, Seoul, Haikou, Hangzhou, Nanjing and Bangkok in response to changing market demands.
Hong Kong Airlines will proactively contact passengers who may be affected by flight cancellations to offer alternative arrangements. The airline will also waive rebooking, re-issue, cancellation and refund charges for all tickets issued worldwide for travel on Hong Kong Airlines (HX) flights with a confirmed booking to/from the above destinations. Please refer to Special Ticketing Guideline for more information. (link: https://www.hongkongairlines.com/en_HK/flight/refundSpecialGuideline)
Passengers holding group tickets are advised to contact their respective travel agent for arrangements.
For enquiries, please call our Customer Service Hotline or local sales offices for assistance.