_{*Copyright 2009 The Boeing Company All Rights Reserved}

Virgin Australia is one of the largest Australian airlines operating an extensive domestic and short-haul international network, with access to over 30 popular destinations across Australia, Fiji, Bali, New Zealand and the Pacific Islands. Whether you’re flying for leisure or business, Virgin Australia provides smoother connections, service enhancements and an award-winning customer experience that is seamless, affordable, and rewarding.

Eligible Flights for Points Accrual

1. Virgin Australia marketed and operated flightsFortune Wings Club members can earn points on flights marketed and operated by Virgin Australia between and within Australia, New Zealand and Greater China (Mainland China, Hong Kong SAR, Macau SAR and Taiwan, China). Charter flights (with flight number VA9000-9999) are excluded.
2. Codeshare flights marketed by Virgin Australia and operated by Hong Kong Airlines
3. Codeshare flights marketed by Hong Kong Airlines and operated by Virgin Australia

Point Earning Standard

When Fortune Wings Club members travelling on (1) flights marketed and operated by Virgin Australia and (2) codeshare flights marketed by Virgin Australia and operated by Hong Kong Airlines, the points earning standard is as below:

For flights travel on/after 19 January 2022

When Fortune Wings Club members travelling on (3) codeshare flights marketed by Hong Kong Airlines and operated by Virgin Australia:

For flights travel on/after 1 November 2023

Notes: 

1. Please quote your Fortune Wings Club membership number or present your membership card during reservation and check-in to earn points.
2. Platinum card, Gold card and Silver card members can earn bonus award points when they travel on codeshare flights marketed by Hong Kong Airlines and operated by Virgin Australia.
3. Fortune Wings Club points earned are based on the fare class shown on the air ticket and distance between the origin airport and destination airport. Distance is measured in "kilometer" and in accordance with the "Ticketed Point Mileage" (TPM) published by IATA.
4. Award tickets, group tickets and other tickets specified by Virgin Australia are ineligible for earning Fortune Wings Club points.
5. Virgin Australia charter flights with flight numbers VA9000-VA9999 are ineligible for earning Fortune Wings Club points.
6. Points for each flight can only be credited in one frequent flyer program - either Fortune Wings Club or Velocity Frequent Flyer of Virgin Australia.
7. Fortune Wings Club points will be credited to a member's account 6 weeks after the flight. If you do not find the points in your account by that time, please submit your missing mileage claim together with your e-ticket or boarding pass to Fortune Wings Club at ffp@hnair.com or +86 898 95339 within 6 months of your travel date. Missing mileage claims will only be accepted for processing if they are submitted within the 6-month claim period.
8. For the earning standard of Velocity points, please refer to Velocity's website.
9. The above mentioned points accrual standards of Virgin Australia came into effect from 19 January 2022.

Reciprocal Benefits for Elite Members

Effective from 2 July 2018, Fortune Wings Club elite members can enjoy premium customer services provided by Virgin Australia (VA) when taking VA operated flights between or within Australia or New Zealand to the destinations in China, Hong Kong, Macau and Taiwan, China.

Fortune Wings Club members are required to present their valid membership cards to enjoy the following premium customer services.  

Notes: 

^{1, 2&3} Applicable to all VA operated flights with a VA/ HU/ HX flight number flying between or within Australia or New Zealand to the destinations in China. Hong Kong, Macau and Taiwan, China.

Redeeming Virgin Australia Award Tickets with Fortune Wings Club Points

Notes:                                            

1. Please call Fortune Wings Club member service hotline at +86 898 95339 – 4 at least 24 hours in advance of your travel for tickets redemption. Number of redemption seat is subject to availability.
2. Fortune Wings Club members are responsible for any tax and additional charges for award tickets when flying with Virgin Australia.
3. Standards for children and infants to redeem Virgin Australia award tickets are the same as the one for adults.
4. Virgin Australia award tickets are valid for one year from the date of issue, expired award tickets will not be accepted.
5. Flight award redemption of Virgin Australia would be executed based on the rules of ticket changes or cancellation of Fortune Wings Club.
1. Changing Rules:
   Before flight departure, Fortune Wings card members need pay 200 rmb/per tickect/once, Selected card members need pay 180 rmb/per ticket/once, and elite members can change flight date for free.
   After flight departure, the tickets would be invalid and members cannot get points refund.
2. Cancellation Rules: 
   For voluntary refund, members can get the tax fee back of non-used tickets but cannot get points refund.
   For involuntary refund, members can get the tax fee and points back of non-used tickets. But members should contact 95339-8 for points refund issues within 30 days, otherwise would not get the points refund. More details for cancellation and change rules, please check Points Redemption Rules.
6. Virgin Australia offers a selection of special meals on International Long-Haul Flights. Please contact Virgin Australia Guest Contact Centre at +61 136789 at least 48 hours prior to your flight’s scheduled departure.
7. Please check the baggage allowance on Virgin Australia official website.
8. Please call Fortune Wing Club member service hotline at +86 898 95339 – 4 in case of an emergency during your travel.
9. Fortune Wings Club reserves the right to adjust the redemption standards at any time.