Join Fortune Wings Club
24 hours Customer Service Hotline
Hong Kong  +852-3916-3666
Mainland China (Local only)  950715
Taiwan (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Awards & Recognitions

Award / Accreditation

The Best Smiling Customer Service

Hong Kong International Airport

Outstanding Corporate Strategy Awards 2013

East Week

Supreme Service Awards 2013

Capital CEO x Entrepreneur

Yahoo! Emotive Brand 2012-2013 – Airline Category

Yahoo! Hong Kong

Customer Relationship Excellence Awards 2013

Asia Pacific Customer Service Consortium

Customer Relationship Excellence Awards 2013

Hong Kong International Airport

ERB Manpower Developer Award

Employees Retraining Board