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| 24 hours Customer Service Hotline |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local only) | 950715 |
| Baggage Enquiries (lost / delayed / damaged) |
| +852-3713-1300 (Mon-Sun, 09:00-23:00) |
Awards & Recognitions
The Best Smiling Customer Service
Hong Kong International Airport
Outstanding Corporate Strategy Awards 2013
East Week
Supreme Service Awards 2013
Capital CEO x Entrepreneur
Yahoo! Emotive Brand 2012-2013 – Airline Category
Yahoo! Hong Kong
Customer Relationship Excellence Awards 2013
Asia Pacific Customer Service Consortium
Customer Relationship Excellence Awards 2013
Hong Kong International Airport
ERB Manpower Developer Award
Employees Retraining Board
