Join Fortune Wings Club
24 hours Customer Service Hotline
Hong Kong  +852-3916-3666
Mainland China (Local only)  950715
Taiwan (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Awards & Recognitions

Award / Accreditation
Organizer

International Certification of ISO9001:2008 Quality Management System (QMS)

SGS United Kingdom Ltd.

Yahoo!Emotive Brand 2013-2014

Yahoo! Hong Kong

World’s Best Improved Airline

4 – Star Airline

Skytrax World Airline Awards

HKIA Customer Service Excellence Programme 2014

Hong Kong International Airport

2014 Business Excellence Awards

Professional Validation Centre of Hong Kong Business Sector

2013 Customer Relationship Excellence Awards

Asia Pacific Customer Service Consortium

Weibo Star 2013-Top 10 Influential Corporations (HK)

Sina Weibo

2013 Top 100 Growth Brand in Asia

Asia Brand Association