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Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Awards & Recognitions

Award / Accreditation

International Certification of ISO9001:2008 Quality Management System (QMS)

SGS United Kingdom Ltd.

Yahoo!Emotive Brand 2013-2014

Yahoo! Hong Kong

World’s Best Improved Airline

4 – Star Airline

Skytrax World Airline Awards

HKIA Customer Service Excellence Programme 2014

Hong Kong International Airport

2014 Business Excellence Awards

Professional Validation Centre of Hong Kong Business Sector

2013 Customer Relationship Excellence Awards

Asia Pacific Customer Service Consortium

Weibo Star 2013-Top 10 Influential Corporations (HK)

Sina Weibo

2013 Top 100 Growth Brand in Asia

Asia Brand Association