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Hong Kong  +852-3916-3666
Mainland China (Local only)  950715
Taiwan (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
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Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Awards & Recognitions

Award / Accreditation

HKIA“Give Me 5 in the Airport" campaign

Hong Kong Airlines and Hong Kong Aviation Ground Services Ltd. (HAGSL) won the “Most Helpful Company” award in the category of airlines and passenger handling company


Hong Kong Airlines cabin crew Pau Tak Che, Patrick won as “The Most Helpful Staff” in the category of airlines and passenger handling company and earned the highest votes. Kennix Tsang, who is a ground staff of HAGSL, was also voted as “The Most Helpful Staff” in the same category

Hong Kong International Airport

2015 Asia's Leading Inflight Service

World Travel Awards

“My Favourite Promotional Strategy” in the Airline category at U Magazine Travel Awards 2015

U Magazine

Best PR Campaign – Corporate Social Responsibility

Marketing Magazine

Yahoo Emotive Brand Awards 2014-2015 Airline Category & “Top 3 Yahoo Best Deals Awards”

Yahoo! Hong Kong

HKIA Customer Service Excellence Programme 2015

Team and Corporate:

Hong Kong Airlines and HAGSL won “Cross-Company Excellence Awards – Outstanding Customer Service Awards”; Hong Kong Airlines won “Best Check-in Service Award” in the category of “Check-in efficiency” HAGSL and Select Service Partner Hong Kong Ltd “Cross-Company Excellence Awards – Outstanding Customer Service Awards” HAGSL won “Best Check-in Service Award” in the category of “Check-in Courtesy & Helpfulness”


76 staff members of Hong Kong Airlines and 40 of HAGSL were awarded “individual Excellence Award” and “Corporate Excellence Award”

Hong Kong International Airport

Capital Weekly Service Awards 2015 – Airline

Capital Weekly

4 – Star Airline

Ranked the 4th in Top 10 of Skytrax “World’s Best Regional Airline” for the first time

Ranked the 3rd in Skytrax “Best Regional Airline: Asia”

Skytrax World Airline Awards

2014 Customer Relationship Excellence Awards

Asia Pacific Customer Service Consortium

ERB Manpower Developer Award

Employees Retraining Board

5 Years Plus Caring Company Logo

The Hong Kong Council of Social Service

Weibo Star 2014 - Top 10 Influential Corporations (HK)

Sina Weibo

HKIA Airport Safety Recognition Scheme Awards 2015

Airport Authority Hong Kong

2015 Inflight Sales Person of the Year Awards (ISPY) HKA crew member Clover Lui was awarded the Charm Award