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Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Awards & Recognitions

Award / Accreditation

2015/16 Family-Friendly Employer Award Scheme -“Family-Friendly Employer” with special mentioning for being a family-friendly employer in two rounds of the award scheme

Family Council and the Home Affairs Bureau

Travel Awards 2016 - My Favourite Promotional Video -Airline category

U Magazine

Talent Acquisition Awards 2016 - Talent Training and Development Award


PR Awards 2016
Best PR Campaign – Lifestyle: Gold
Best Use of Social Media: Bronze

Marketing magazine

IATA Fast Travel Green Certificate

International Air Transport Association (IATA)

4 – Star Airline
Ranked the 3rd in Skytrax “Best Regional Airline: Asia”
Ranked 29th in the “Top 100 Airlines”

Skytrax World Airline Awards

Enterprising Hong Kong Brand Awards – “Best HK Professional Services Brand”

South China Morning Post

HKIA Customer Service Excellence Programme 2016 Team and Corporate:

Hong Kong Airlines won “Corporate Excellence Award – Outstanding Customer Service”

Hong Kong Airlines, HAGSL and Select Service Partner Hong Kong Ltd won “Cross-Company Excellence Award – Outstanding Customer Service” Individual:

132 staff members of Hong Kong Airlines and 67 of HAGSL were awarded “individual Excellence Award” and “Corporate Excellence Award”

Hong Kong International Airport

Capital Weekly Service Awards2016 – Airline

Capital Weekly

2015 Customer Relationship Excellence Awards

Asia Pacific Customer Service Consortium

Best Places to Work in Hong Kong Awards 2016

Diversified Communications Hong Kong, HRM Asia

5 Years Plus Caring Company Logo

The Hong Kong Council of Social Service

2016 “Feike Travel Awards (飛客旅行獎)” – “Most Liked International/Regional Airline (最受常旅客喜愛國際及地區航空公司)”

Flyertea, CAAC Magazine, Civial Aviation Management Magazine

2015/16 Airport Safety Recognition Scheme - “Corporate Safety Performance Award”

Airport Authority Hong Kong

Weibo Star 2015 - Top 10 Influential Corporations (HK)

Sina Weibo

“Airline of the Year”

The airline’s cabin crew Mr Oscar Cheng and Ms Minerva Tam were awarded silver medals in the category of Product Merchandising Team Award, as well as recognized as the World’s Greatest Selling Cabin Crew 2016.


“My Favorite Regional Business Class” at the “My Favorite Travel Brand Awards 2015”!

“The Most Influential Company in New Media (新媒體最具影響力企業)” of New Media Impact Awards 2016 and NewMedia

Employer of Choice Award 2015

Sing Tao Daily JobMarket