Join Fortune Wings Club
24 hours Customer Service Hotline
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Taiwan, China (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Awards & Recognitions

Award / Accreditation
Organizer

Best New Lounge 2017

《TheDesignAir》

ERB Manpower Developer Award (2011-2019)

Employees Retraining Board (2011-2019)

“Industry Cares” 2017 -Caring Certificate (Enterprise Group)

Federation of Hong Kong Industries

HR Innovation Awards 2017
“Gold - Excellence in Employee Development”
“Gold - Excellence in Compensation & Benefits”

Human Resources Magazine

The Award for Excellence in Training and Development 2017
HKA’s “Engineering License Trainee Programme” won
Best Presentation Award
Most Innovative Award
Gold Award

The Hong Kong Management Association

Marketing Events Awards 2017
Gold in “Best Event – Corporate”
Bronze in “Best VIP Event”

Marketing Magazine

Enterprising Hong Kong Brand Awards – “Best HK Professional Services Brand”

South China Morning Post

4 – Star Airline
Ranked the 2nd in Skytrax “Best Regional Airline: Asia”
Ranked 24th in the “Top 100 Airlines”

Skytrax World Airline Awards

HKIA Customer Service Excellence Programme 2017

Hong Kong Airlines and HAGSL won “Cross-company Excellence Awards - Best Customer Service of the Year”

Two HAGSL staff won “Individual Excellence Awards – Outstanding Customer Service”

A record-breaking number of 224 staff from both companies were awarded

Hong Kong International Airport

Asia Pacific Outstanding Employer Award 2016

Guangzhou Daily and Cantonese Business Alliance

“Asia Pacific Outstanding Employer Award 2016” and “Employer of Choice Award 2016”

Sing Tao Daily JobMarket

IATA Fast Travel Gold Certificate

International Air Transport Association (IATA)

Human Resources Asia Recruitment Awards 2017 - Gold Award - Best Regional Recruitment Programme

Human Resources Magazine

Weibo Star 2016 - Top 10 Influential Corporations (HK)

Sina Weibo

2016/17 Airport Safety Recognition Scheme - “Corporate Safety Performance Award”

Airport Authority Hong Kong

Hong Kong Top Service Brand Awards 2016 – Hong Kong Top Service Brand Award

Jointly held by Hong Kong Brand Development Council and the Chinese Manufacturers' Association of Hong Kong 

Customer Service Excellence Award 2016 -  “Grand Award - Gold Award”

Hong Kong Association for Customer Service Excellence (HKACE)

Social Capital Builder Award - 2016 Social Capital Builder Logo Awards

Community Investment and Inclusion Fund 

International Certification of ISO9001:2008 Quality Management System (QMS) achieved by Ground Operations Department and Information Technology (IT) Department

SGS United Kingdom Ltd.