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Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Awards & Recognitions

Award / Accreditation

4 – Star Airline
Recognised as one of the top 10 airlines in Asia
Ranked 20th in the “Top 100 Airlines”

Skytrax World Airline Awards

2017/18 Airport Safety Recognition Scheme - Three individual awards: the Accident Prevention Measures Award – Fire Safety; the Accident Prevention Measures Award – Catering Safety; the Good Safety Suggestion Award – Safety Night Walk with Management Team

Airport Authority Hong Kong

Customer Service Excellence Award 2017 — named the recipient of the Silver and Bronze awards

Hong Kong Association for Customer Service Excellence (HKACE)

“Employer of Choice Award 2017” and “Asia Pacific Outstanding Employer Award 2017”

Sing Tao Daily JobMarket

“Asia Pacific Outstanding Employer Award 2017”

Guangzhou Daily

Hong Kong Airlines: Best Company for Customer Satisfaction Award、 Best Check-in Service Award – Waiting Time in Check-in Queue
HAGSL: Best Company for Customer Service Management Award、Cross-company Excellence Awards – Best Customer Service of the Year、Outstanding Customer Service

Airport Authority Hong Kong

Best Promising Airline – The Great China Region

Phoenix Life Magazine

2017 Top 10 Most Influential Airline

Sina Tourism

2018 Top Rated Domestic Airline Top 10

Tsinghua University, National Image Research Centre