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Home >About Us>Join Us
If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

 

 

Please find the opportunities currently available as below:-

Senior Purser
(HKA/COM/SP)     Department:  Service Delivery     Time:  2017-07-27

Responsibilities

Safety is of our first priority

• We require all our cabin crew members to work together to ensure inflight safety of every customer

• Our Senior Pursers are responsible for managing onboard safety including communicating safety information to crew, overseeing crew safety practices, and acting as safety liaison with cockpit crew and ground personnel

Delivering service with our heart

• Senior Pursers dedicate themselves to promoting customer satisfaction through a passion for service, and coaching and developing their teams to do the same

Offering support to your colleagues

• Problem solving and supporting fellow crew members throughout each flight, involving others in developing solutions to problems; ensuring problem resolution is customer focused; handling unusual situations with the customer in mind; responding in a timely and personal manner to onboard issues while minimizing any service disruption

• Coaching team members on every flight, including providing feedback to crew members, recognizing and acknowledging team and individual contributions, motivating crew members to comply with regulations, policies, procedures and treating each crew member fairly and with respect

• Maintaining and updating knowledge of applicable policies, procedures, goals, plans, and objectives, and communicating applicable information to crew members whenever possible

• Facilitating effective communication among team members

• Interacting effectively with others throughout each flight is an essential duty of a Senior Purser. This include establishing good relationships with customers, crew and other operational departments, displaying sensitivity to the needs of individuals from diverse cultures, and resolving customer and crew conflicts whenever necessary

• Acting as a leader on-board

• As a Senior Purser, we expect you to provide leadership, direction and assistance to crew members throughout each flight, and ensure that all service elements meet or exceed our company standards and customer expectations

Other responsibilities

• Conducting and ensuring that all required paperwork and documentation is distributed and/ or completed for a designated flight, including customs documents, immigration documents, customer surveys, post-flight reports, general declaration forms, etc.

• Assigning crew positions and responsibilities

• Monitoring cabin crew in-flight performance

 

Requirements

• Must have a minimum of 7 years’ experience as cabin crew with at least 3 years of these being in an in-flight supervisory role

• Have the right of abode in Hong Kong

• Minimum age of 18

• HKCEE: Minimum of Grade E in five HKCEE subjects (including Level 2 or above in English Language & Chinese Language), OR

HKDSE: Minimum of Level 2 in five New Senior Secondary School Subjects (including English and Chinese Language) OR equivalent

• Fluency in written and spoken English and one of the following Asian languages: Cantonese, Mandarin, Japanese, Korean, Thai, Indonesian or Malay. European languages including French, German and Spanish would be an advantage. Proficiency in Mandarin is preferred

• Possess excellent leadership skills to lead and provide excellent service in a harmonious team environment

• Polished interpersonal skills with an independent character that is able to work well in a team environment

• Positive attitude and customer-oriented mindset

• A minimum arm-reach of 210cm and physical fitness to pass the pre-employment medical assessment


 

Application

Application is now open and will close on 1 Jun 2018

If you are ready to start the next chapter in your career and join our friendly and professional team, please send your full resume with availability to us via e-mail at hka.cabincrew@hkairlines.com (with position applying for and reference number quoted in the subject).

Please download and bring along the completed Employment Application Form after interview appointment has been made.

Re-application for the same post within 6 months will not be considered

To learn more about our company and other vacancies, please visit our website at http://www.hkairlines.com

 

 

 

Free Travel Privilege

  • Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

 

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:

Hong Kong Airlines Limited

Human Resources & Administration Department
11/F, One Citygate, 20 Tat Tung Road, 
Tung Chung, Lantau, Hong Kong

We may charge a reasonable fee for the processing of any data access request.