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Home >About Us>Join Us
If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

 

 

Please find the opportunities currently available as below:-

Officer, Frequent Flyer Program (Membership Service)
(HKA/COM/eCOM/OFFPMS)     Department:  Commercial    Time:  2018-01-08

Responsibilities


  • To solve members’ enquiries and handle members’ complaints
  • Check data from Fortune Wings Club on a regular basis, including points accrual records and redemption records, arrange billing to Fortune Wings Club quarterly
  • Plan and arrange FFP member retention promotion and marketing campaigns, activities to attract new join member and encourage their travel activity
  • Conduct training for new joined cabin crew and ground staff
  • Track member’s performance and activities, conduct various reports and analysis to understand the market trends

 

Requirements

  • Degree holder or above in any discipline
  • Minimum 1 year of relevant experience with customer service or loyalty program
  • Experience in airlines or loyalty program is a strong advantage
  • Sound knowledge in customer services
  • Good inter-personal and communication skills
  • Self-motivated, independent and detail-oriented
  • Excellent command of written and spoken English, Cantonese and Mandarin
  •  

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please apply via email recruit.hr@hkairlines.com with your full resume with availability, current and expected salary (with position applying for and reference number quoted in the subject). 

 

Please download and bring along the completed Employment Application Form after interview appointment has been made.

 

To understand more of our company and other vacancies, please visit our website at http://www.hkairlines.com. 

 

Free Travel Privilege

  • Employee and his/her family & friends (for single employee) will be benefit from the free and the lowest fare travel arrangement
  • All destinations flown by HK Airlines and its partners
  • Free tickets, maximum 10-round trip per year
  • 2 more round trip free tickets will be granted to the employee who has completed 5-year of continuous service

 

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

 

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

 

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:

 

Hong Kong Airlines Limited

Human Resources & Administration Department
11/F, One Citygate, 20 Tat Tung Road, 
Tung Chung, Lantau, Hong Kong

We may charge a reasonable fee for the processing of any data access request.