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Hong Kong SAR	+852-3916-3666
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If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Please find the opportunities currently available as below:-

Supervisor, IT Maintenance and Service

(HKA/COM/IT_ITMS) Department: HKA/COM/IT_ITMS Time: 2018-02-21

Responsibilities

Responsible for managing and sustaining the IT operations and service deliveries aligning with the business needs
Provide IT support for VIP, Senior Management
Assist to monitor the operation of the IT service centre
Responsible for documenting ITSM (e.g. change management, incident management, problem management, service request) processes
Review the case resolution and is well recorded in the system for Knowledge transfer.
Product evaluation and provide technical advice and recommendation
Streamline operation process align with ITIL service delivery
Provide guidance or training to system support team or end user
To carry out root cause analysis and proactive approach for user support
Proactively assesses potential item of risks and opportunities of vulnerabilities
Maintain IT software and hardware inventory and asset management

Requirements

Degree in Computer Science / Information Technology or related disciplines
Minimum 4 years’ experience in IT operations and service deliveries
ITIL certification holder is preferred
Certification in Microsoft Servers / Linux / VMware / Cisco products is preferred
Familiar with Windows Servers and Desktop OS
Self-motivated, work independently, good communication and interpersonal skills
Can work under pressure and multi-tasking
Good command in English and Chinese, conversational Putonghua is definite an advantage

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please apply via email recruit.hr@hkairlines.com with your full resume with availability, current and expected salary.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at http://www.hkairlines.com.

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data, and if we do, to request for a copy of the data and/or to request the correction of any of the data that is inaccurate. Requests for access to and/or correction of your personal data relating to your application should be sent to us via postal mail at the following address:

Hong Kong Airlines Limited

Human Resources & Administration Department
11/F, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau, Hong Kong

We may charge a reasonable fee for the processing of any data access request.

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