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Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
Home >About Us> Contact Us

 

Head Office

Address:

11th Floor, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau,Hong Kong 

Tel:

+852 3923 7399

Fax:

+852 3923 7377


Ticketing Office 

Address:

9th Floor, One Citygate, 20 Tat Tung Road, 
Tung Chung, Lantau,Hong Kong

Tel:

+852 3923 7399

Fax:

+852 3923 7377

Email:

tktg.hkg@hkairlines.com

Office Hours:

Mon-Fri: 9:00 am to 12:30 noon, 2:00 pm to 5:45 pm 
Sat
Sun & Public Holidays: Close


Sales And Marketing Office (Agency enquiries)

Address:

9th floor, One Citygate, 20 Tat Tung Road, 
Tung Chung, Lantau, Hong Kong

Tel:

+852 3923 7366

Fax:

+852 3923 7377

Office Hours:

Mon-Fri: 9:00 am to 12:30 noon, 2:00 pm to 5:45 pm
Sat, Sun and Public Holidays: Close


Baggage Office
For any delayed, stolen, lost or damaged baggage issues, please contact Hong Kong Airlines immediately for assistance.

Address:

5N024 Level 5 Terminal 1 Hong Kong International Airport,

Lantau, Hong Kong

Tel:

+852 3713 1300

Fax:

+852 2261 0968

Email:

baggage.services@hagsl.com

Office hour:

Mon - Sun9:00 am to 11:00 pm


Customer Experience

Tel:

+852 3151 4661 (Voice Mail Service)

Email:

crd@hkairlines.com