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Home > Contact Us > Flight Certificate

Flight certificates can be provided for Hong Kong Airlines' operated flights as proof of travel or as proof that your flight was disrupted. If your flight was within the last 6 months, please complete the form below. The normal processing time is 3 weeks. If you were travelling on a codeshare flight, please contact the operating carrier for assistance.

 

*Title
Please select
Please select Passenger Title
*Last Name
Last Name on ticket
Please fill in the Passenger Last name
*First Name
First & Middle Name on ticket
Please fill in the Passenger Name
*Mobile phone no.
*E-mail
Enter e-mail address
*Confirm e-mail
Please re-enter the e-mail
*Certificate Type
Please select
Please choose Certificate Type
Membership No.
10-digit number
*Original Flight Info:
Flight No.
HX
3-4 digits
Please fill in the original Flight No.
Departure Port
Please select
Please select original flight Departure Port
Destination Port
Please select original flight Destination Port
Departure Date
Please select original flight Departure Date
Ticket No.
-
10-digit number
Please fill in original flight ticket number
Actual Flight Info
Flight No.
HX
3-4 digits
Departure Port
Please select the port/city
Destination Port
Please select the port/city
Departure Date
Please select
*Verification code
Code cannot be empty!

Submitted successfully,Case Reference No. is:

Please notice the Case Reference No. will be sent to your provided e-mail.

OK

Verifying information, please wait ...

Flight info input incorrect. Please input correct flight info
OK
This ticket no. has been submitted for the required certificate application, please do not repeat the application
OK

Please input the affected flight (for Delay Certificate or Cancellation Certificate application) or the specific flight taken (for Onboard Certificate application)

Ticket number and Flight number example:

OK

Personal Information Collection Statement:

 Any personal data provided in this form will be used only for processing your request for this airline to issue flight certificate and verifying your identity. The data you have provided to us will be kept confidential and will only be kept for as long as is required to process your request for this airline to issue flight certificate and verifying your identity. You have the right to request access and correction of your personal data held by Hong Kong Airlines Limited. For details of Hong Kong Airlines’ Privacy Policy, please refer to /en_HK/legal


Declaration:

 I declare that the data given in support of this “Flight Certificate Request Form” is of my personal data and authorize Hong Kong Airlines Limited to use, check and process my data as required.

Any other third parties personal data given below, if applicable, I confirm that I has already obtained prescribed consent of the individual(s) concerned for:

a. me to handle this “Flight Certificate Request Form” on behalf of the individual(s); and

b. Hong Kong Airlines Limited to use, check and process the personal data of the individual(s).