Join Fortune Wings Club
24 hours Customer Service Hotline
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Taiwan, China (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
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24 hours Customer Service Hotline
Hong Kong SAR +852-3916-3666
Mainland China (Local service only) 950715
Taiwan, China (Local Service only) 0080-1853033
Australia +61-29009-7988
New Zealand +64-9913-4177
United States and Canada (Toll Free) +1-855-393-3880
Contact us by email or Apply refund online
Email call.center@hkairlines.com
Refund Please click here to apply refund online or check
online refund status
Baggage Enquiries (lost / delayed / damaged)
Telephone +852-3713-1300
Fax +852-2261-0968
Email baggage.services@hagsl.com
Address 5N024 Level 5 Terminal 1 Hong Kong International Airport,
Lantau, Hong Kong
Office Hour Monday to Sunday, 09:00-23:00