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Click here to view our Cookie Policy.
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| 24 hours Customer Service Hotline |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local only) | 950715 |
| Taiwan, China (Local only) | 0080-1853033 |
| Australia | +61-29009-7988 |
| New Zealand | +64-9913-4177 |
| USA and Canada (Toll Free) | +1-855-393-3880 |
| Baggage Enquiries (lost / delayed / damaged) |
| +852-3713-1300 (Mon-Sun, 09:00-23:00) |
Home > Legal & Privacy
Information about our use of cookies
Hong
Kong Airlines Limited ("HKA") is committed to protecting the personal
data we collect about you online. This cookies policy explains how we use
cookies and what impact this has on you.
By using the website www.hongkongairlines.com
and other online services, such as our mobile app, you agree that HKA can store
and access cookies, IP addresses and use other methods in order to collect
website usage data and improve your online experience.
The cookies may include information about
your website usage, provide information on your use of our products and
services, your browser and device type or your location when accessing the
website.
Cookies usage also allows us to distinguish
you from another visitor when visiting www.hongkongairlines.com. This information helps us to provide you
the best online experience as well as to improve the website for future visit.
What are cookies?
A
cookie is a small file of letters and numbers that we store on your browser or
the hard drive of your device.
Cookies
contain information that is transferred to your device's hard drive. Cookies
are then sent back to our website on each subsequent visit, or to another website
that recognizes that cookie. The cookies that we use do store
information which itself can identify you but they will store information
regarding your use of our website.
Cookies
perform various tasks (such as remembering your preferences) and are an
important part of improving your experience on the website. For
example, our cookies will remember your chosen language and country so that
when you go to the website the pages are in that language and the departure
airports are in that country. If you are halfway through a booking
our cookies will allow you to browse other areas of the website and then return
back to your booking.
What cookies do HKA use and what are their usages?
We
use the following cookies at www.hongkongairlines.com:
Technical: Cookies are needed for the website to be perfectly accessible.
Examples:
Session
cookies are active
only during the period you are logged on to www.hongkongairlines.com website and
are removed when you leave. They help us track the sections of the website you
used and allow us to make improvements observing user preferences.
Permanent cookies remain on your
hard drive until you remove them through your browser's Internet security
settings. Permanent cookies are used to store user preferences such as
preferred language and thus eliminate your having to make the same entries on
each visit.
Why
do we use cookies?
Ease
of use. Cookies are used to enhance the ease of use of
www.hongkongairlines.com for customers.
Examples:
Tracking. Cookies
are used to gather statistics on how you use our website.
Examples:
Marketing. Cookies
are used to enable us to present appropriate messages to you.
Examples:
Additionally,
when you request pages from our websites, HKA's servers log your Internet
Protocol address (“IP address”). This information is
transmitted to and stored on HKA's servers.
Your
IP address, browser type, browser language, and the date and time of your
query, enable us to better understand and improve the usability, performance
and effectiveness of our websites for purposes of system administration, to
infer your geographic location, to track the use of our websites, and to
identify you when HKA feels it is necessary to enforce compliance with our
policies.
Please
note that third parties (including, for example, advertising networks and
providers of external services like web traffic analysis services) may also use
cookies, over which we have no control. These cookies are likely to be
analytical/performance cookies or targeting cookies.
You can find more information about the individual cookies we use and the
purposes for which we use them in the table below.
What
if you delete your cookies?
Users can control the use of cookies at the individual browser level. You may block all or some cookies by activating the setting on your browser to refuse the setting of all or some cookies. You should review the "help" section of your browser for further details on how to restrict cookies.
Please note though, that if you delete your cookies:
-You may still use our website, but your ability to use some features or areas of our website may be limited.
-We will no longer know that you have opted out of online behavioural advertising, so the banners from our third-party advertisers will reappear when you visit other selected websites.
·
We will no longer automatically
recognize that you have agreed to our Cookie Policy, so the cookies banners may
reappear when you visit HKA’s websites, and we will ask for confirmation of
this along with your language and country preferences.
You can find more
information about cookies (including how to disable them) at http://www.allaboutcookies.org.
In addition, certain cookies can also be
managed through the Network Advertising Initiative at:
http://www.networkadvertising.org/managing/opt_out.asp.
More information
about cookies used on www.hongkongairlines.com:
|
|
Use when single sign-on with www.hongkongairlines.com and
book.hongkongairlines.com. Record the user's member
ID, IP address and subsequently display messages directed to
members |
|
|
hkIdFlag |
The default value is 1, indicating whether to use single sign-on. Also
record the status of SSO |
|
|
language |
Used to store the language parameters in multi-language locale
(language_market) and used to store the language parameter recently that
accessed by you |
|
|
market |
Used to store region parameters in multi-lingual locale
(language_market) |
|
|
hkaRegionAndLang |
Used to store locale (language_market) values |
|
|
td_cookie |
Front-end cookie |
|
|
Webtrends |
Apache default cookies |
|
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JSESSIONID |
User's session id tracking |
|
|
returntype |
Used to store the type of round-trip you have visited/ searched most
recently |
|
|
fromInput |
Used to store the departure city you have visited/ searched
most recently |
|
|
toInput |
Used to store the arrival city you have visited /searched most recently |
|
|
departureDate |
Used to store the departure date you have visited/
searched most recently |
|
|
returnDate |
Used to store the arrival date you have visited/
searched most recently |
|
|
adultNum |
Used to store the number of adults you have inputted in
your search of journey (s) most recently |
|
|
childNum |
Used to store the number of child you have inputted in your search of
journey (s) most recently |
|
|
currency |
Used to store the currency you have selected for your payment of
journey (s) most recently |
|
|
Cabin |
Used to store the cabin class you have selected in your search of
journey (s) most recently |
|
|
hk_country |
User's country tracking |
|
|
hk_language |
User's language tracking |
|
|
hkaRegionAndLang |
User's Region and Language tracking |
|
|
cookiStautsAUEN |
To determine and record the language you
have chosen when browsing HKA Website |
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cookiStautsCAEN |
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cookiStautsUSEN |
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cookiStautsNZEN |
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cookiStautsTWTC |
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cookiStautsCNSC |
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cookiStautsTHTH |
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cookiStautsHKTC |
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cookiStautsOCEN |
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cookiStautsJPJP |
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cookiStautsHKEN |
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cookiStautsCNEN |
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cookiStautsJPEN |
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|
HomeCookiStauts |
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datefound |
Specifically for lost item webpage,
record the date that the lost property is found |
|
|
cityairport |
Specifically for lost item webpage,
record the airport in which the lost property is found |
|
|
categorylost |
Record the type of lost property |
|
|
recentSearchDeparture |
Record the most recent one-way ticket itinerary you
have searched |
|
|
recentSearchReturn |
Record the most recent round trip ticket
itinerary you have searched |
|
|
hkaUserToken |
Record the email contact information |
|
|
Index |
Record the region of departure index |
|
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From |
||
|
Mode |
Identify whether you are
visiting HKA pc website or from a mobile webpage rom mobile
version or pc version of HKA website |
|
|
Route |
Session maintenance for load balance |
|
|
LanguageCode |
At HKA careers page, remembering the
user's language preference |
|
|
QueryString |
At HKA careers page, recording the
user's filtering/searches |
|
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Hm_lvt_8c2049f985a528c8cf8ca3f4021ab977 |
Marketing Tracking |
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JSESSIONID |
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OriginDC |
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WT_FPC |
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__utma |
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__utmz |
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_ga |
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_gid |
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Route |
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scarab.visitor |
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vjlast |
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vjuids |
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|
mode |
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scarab.profile |
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IDE |
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TDCPM |
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TDID |
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demdex |
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dextp |
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dpm |
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|
U |
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lidid |
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tuuid |
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UID |
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UIDIR |
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KRTBCOOKIE_22 |
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KRTBCOOKIE_377 |
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PUBMDCID |
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PugT |
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datr |
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|
fr |
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|
sb |
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|
AO |
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B |
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F |
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|
PH |
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SSL |
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T |
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Y |
We may make changes to this Cookie Policy
from time to time without prior notice and we will publish on our website if
there is any new version of this Policy.
In the event of any inconsistency between the English version and the
Chinese version, English version shall prevail.
Last update: 24 May, 2018
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