Join Fortune Wings Club
Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
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Let's soar with mileage Smiles for privileges. One of the Most Favorable Flyer Programs in Asia. Five different background color  fortune wing cards are listed. They are black,gold,grey,blue and red.



Terms and Conditions

  • As long as you are 2 years old or above, you are free to join Fortune Wings Club and enjoy points reward!
    Parental or legal guardian consent is required for persons under 16 years.  


  • You are advised to read and accept the application detail before your application:


General Conditions

  • Fortune Wings Club (the program) is a frequent flyer programme managed and operated by Hainan Group.
  • Companies or legal entities are not qualified to join the program. The does not accept joint accumulation of points, joint applications or duplicate applications.
  • Applicants must provide information in detail and is accurate; Any insufficient or inaccurate information may leads to the rejection of application by Fortune Wings Club.
  • Members filled the application confirm they agree the terms and conditions under Fortune Wings Club, which may subject to change from time to time.
  • Hainan reserved all rights on Fortune Wings Club. Members only have the rights enjoy benefits and redeem rewards personally, but not transferring those to third party.
  • Any changes or amendments of members’ addresses or telephone numbers should have notified Fortune Wing’s Points immediately; Fortune Wings Club is not liable to possible undeliverable, delay or lost mails.
  • Should members abuse the use of Fortune Wings Club rewards, including the sales or transaction of points, submission of wrong information (e.g. flight records), which violates the terms and conditions of the program, Fortune Wings Club  has the right to take the following measures without prior notice: canceling the points, requesting the member to compensate the lost, terminating its membership, paying full fare of air tickets of the member consumed, the related legal fee and expenses which may occur, etc. Fortune Wings Club reserves all rights to reject the re-application of those members.
  • Fortune Wings Club reserves the right to change the terms and conditions regarding the use, interpretation and execution of the member handbook or terminate the program at any time without prior notice, regardless the change may affect the members benefits reward.
  • Fortune Wings Club and its partners are not responsible for the changes of addresses and telephone numbers; or the termination of their partnership. Such changes may come effective without further notice.
  • Fortune Wings Club strives to guarantee the service standard of the partners, but is not responsible for the product and services the partners provided.
  • Should there be any legal dispute, lawsuit locus is Haikou.  
  • Hong Kong Airlines Customer Service Center may contact you by +86 898 950715.


Personal Data (Privacy) Ordinance:


In signing up for a Fortune Wings Club membership, your personal data will be disclosed and transferred to the affiliated companies of Fortune Wings Club group, including subsidiaries and such companies to which the group has an interest, as well as, any authorized third party service provider that is located in or outside Hong Kong SAR (including but not limited to Mainland China). The data protection laws governed in other jurisdictions may be different from that of Hong Kong SAR.


I understand Hong Kong Airlines's Privacy Policy and consent to the collection, storage, usage and processing of my personal data in signing up for the Fortune Wings Club membership as aforesaid data.