Join Fortune Wings Club
24 hours Customer Service Hotline
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Taiwan, China (Local only)  0080-1853033
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  


Partner Airlines


    You may also earn points when travelling with Fortune Wings Club partner airlines. For more information please click here.  

Claim Points

  • Points credit should be reflected in your account within 4 weeks after travel is completed.
          For non-airline partners, points credit should be reflected in your account within 8 weeks. 
  • All requests for missing points credit need to be made within 180 days of the ticket travel date or sales date. Normally, it will take 4 to 6 weeks (airline partners) and 6 to 8 weeks (non-airline partners) for the system to double check the flight record and approve. 
  • Flights that you took before your enrollment of our club will not be eligible for points accrual.
  • In case of missing points, please contact us through the following ways:
    1.              1. Log in to Fortune Wings Points account or
    2.              2. Contact the Service Center: +852 3916 3666 (Hong Kong SAR) (24-Hour) or +86 898 950715 (Mainland China) (24-Hour) or
    3.           3.  Please send  relevant documents to  e-mail to
* In order to look for the details of your flight  record, please read   sample of itinerary/ boarding pass