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Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
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More Awards


Apart from Award Tickets and Upgrades, you may also redeem a wide variety of lifestyle awards, including travel coupons, cosmetics, accessories, digital products, travel products, business accessories, aircraft models and much more. Please visit Fortune Wings Club redemption site for online redemption (Simplified Chinese version only).