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Home >  Trip Management > Refund Application Form



When there is an Ad hoc or planned flight reschedule and cancellation, Hong Kong Airlines will waive the rebooking, no-show, reissue and refund charges for all tickets issued worldwide for travel on Hong Kong Airlines (HX) flights with confirmed booking.



  1. 1.      Waived on rebooking and reissue charges


    • ·           Such requests must be made within 10 days of the affected departure day.

    • ·           Revised (new) travel date must within next 14 days of the affected departure day or revised (new) flight must be the first available flight.

    • ·           Such waiver on all rebooking request can only be applied once.

    • ·           Subsequent changes and amendments to the flight itinerary will be subject to the terms and conditions of the original ticket.

    • ·           Inclusive of those valid on flight date shown tickets.

    • ·           Waiver is applicable on inbound segment if flight irregularity happened on outbound.


    2.      Waived on cancellation and refund charges


      ·           Inclusive of non-refundable FIT tickets. For totally unused ticket will be refunded 100%. For partially used ticket, refund amount will be subject to the value of unused sector(s) to be calculated.

    • ·           Flight reservation must be cancelled on the same day of the affected departure day.

    • ·           Refund application on refund charges and cancellation charges waiver must be submitted through original issuing office.

    • ·           Waiver of refund or cancellation penalty only applies to refund submit within 60days from the affected flight date. Otherwise, normal Terms & Conditions of original ticket will be applied.

    • ·            Ticket refund is not accepted at the airport. 



    3.   Passengers holding group tickets are advised to contact their travel agent for ticket arrangement.


    For any enquiry, please contact Hong Kong Airlines Customer Service Centre.