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24 hours Customer Service Hotline
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Taiwan, China (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Flight Alerts

Ticket Number*
Flight No.*
Date*
Surname*
Given Name*
Country/Territory*         Mobile phone number*
Email Address*

Terms and Conditions:

  1. Hong Kong Airlines is not liable for failure or non-delivery of pre-flight messages, and cannot guarantee the timeliness and reliability of text messages or email;
  2. SMS Notifications is free of charge, however, some mobile operators may require you to subscribe for SMS text messaging service before receiving SMS from us;
  3. Alphanumeric Sender ID and the numeric short code of all text messages (SMS) sent to you from us can be generated to a random number at any time subject to your local mobile operator;
  4. Signatures of SMS will be displayed as: 【香港航空】,【信息通】,【InfoSMS】or without signatures;
  5. For US Passengers Mobile Notification:
    1. You can text “STOP” to unsubscribe the SMS service and successful applicant will no longer receive SMS messages from us
      again.
    2. Text “HELP” to receive the instruction of using SMS mobile service and keyword of unsubscribing the SMS notification;
    3. Supported carriers in US: AT&T, Boost Mobile, CellCom USA, C Spire Wireless, nTelos, Google Voice, CWW,
      T-Mobile,Metro PCS, Verizon Wireless, Sprint, U.S. Cellular, nTelos, Cricket, Virgin

 

 

 

 

SMS Notification FAQs