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Hong Kong SAR +852-3916-3666
Mainland China 95071500
(Local service only)
US & Canada + 1 (888) 2074190
(If you are using a TTY/TDD device, dial 711 to connect through the Relay Service)
Australia + 61 (1800) 003812
(If you are calling from outside of Australia, an overseas charge may apply)
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Important notice:
If necessary, Hong Kong Airlines Customer Service Centre may contact you for any booking/ticket related issue.
Contact us by email or Apply refund online
Email call.center@hkairlines.com
Refund Please click here to apply refund online or check online refund status
Telephone +852 3902-9000
Fax +852 3902-9039
Email satshk_lostandfound@satshk.com
Office Hour Mon – Sun / 07:30 – 23:00
Please check the list and locate our Branch office/GSA you are looking for.
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Flight certificates can be provided for Hong Kong Airlines' operated flights as proof of travel or as proof that your flight was disrupted. If your flight was within the last 6 months, please complete the form below. The normal processing time is 3 weeks. If you were travelling on a codeshare flight, please contact the operating carrier for assistance.
