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Safe travels with Hong Kong Airlines; preventive measures strengthened to protect frontline staff and customers

Date: 2020-05-29


Safety comes first at Hong Kong Airlines. To help travellers book with confidence and fly with greater assurance, we have introduced the following to enhance our customer experience: 


Unlimited flexibility, no change fees

Customers can now book with confidence with Hong Kong Airlines’ Flexi Fare promotion, which offers unlimited flexibility and no change fees as long as your travel date is on or before 31 December 2020.  More information is available at


Mandatory face covering 

It is a requirement for you to wear a face covering or mask when flying with Hong Kong Airlines. Your face covering must be worn during check-in, boarding, at all times on board except when eating or drinking or requested by our crew in an emergency situation and disembarking from the aircraft at the end of the flight.  More information is available here.


You are also highly recommended to wear your face covering when moving around the airport for extra protection.

Contact-free check-in and boarding


Passengers are encouraged to use Hong Kong Airlines’ online check-in service up to 48 hours before your scheduled departure. Self-service check-in kiosks are currently available if you are departing from Hong Kong or Beijing.


To help maintain your personal hygiene at the airport, hand sanitizers are available at all Hong Kong Airlines check-in areas, ticketing counters, transfer desks, and boarding gates. 


Social distancing of at least 1.5 metres is encouraged, especially when queuing for check-in, boarding or disembarking.


For customers checking in at the airport, our check-in team will ask you for a current contact number if we don’t already have this. This will assist health authorities with track and trace measures if required.


To comply with regulatory requirements, temperature checks for passengers will be conducted at the boarding gate for Mainland China flights.


Boarding will be conducted by rows to avoid overcrowding at the door and you will be asked to scan your own boarding pass.


On board

Studies have shown that transmission risk is low on board as modern aircraft comes with in-built cabin air filtration systems equipped with High-Efficiency Particulate Air (HEPA) filters.


As an added precaution, Hong Kong Airlines has an enhanced cleaning programme in place to ensure that our cabins are thoroughly cleaned and disinfected before your flight. We use approved aircraft cleaning and disinfectant products to wipe and fog all customer and crew areas.


Sanitizing wipes will be available on request should passengers wish to wipe down their seating area.


To minimise interaction on board, cabin activity will be limited and inflight catering services remain suspended until further notice. 




All passengers should remain seated until they are called to disembark by rows to avoid overcrowding in the cabin.



­­­Our professional team

Our frontline teams are ready to deliver their best customer service. All our airport staff and crew are required to undergo temperature checks and will be given a care pack comprising of personal protection equipment such as masks and gloves when they report for duty. Sanitizing and cleaning products are also available at their work areas for extra disinfection if required. 



Hong Kong Airlines Director of Service Delivery, Chris Birt said: “Hong Kong Airlines is committed to delivering the highest level of safety and customer service standards. The measures that we have in place not only comply with regulatory requirements, but also align with industry recommendations, to ensure our employees and passengers are adequately protected at all times.

Hong Kong Airlines will continue to work closely with the authorities and airports to review and improve our protection measures. We would also like to seek the cooperation of our customers to make flying on Hong Kong Airlines a safe experience for all and look forward to welcoming everyone on our flight very soon.”


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About Hong Kong Airlines

Established in 2006, Hong Kong Airlines is a full-service airline firmly rooted in Hong Kong. The airline flies to 25 destinations across Asia Pacific, and currently maintains 91 interline and 19 codeshare agreements with multiple airline partners and ferry service providers. Hong Kong Airlines operates one of the youngest fleets in the world. It has been awarded the internationally acclaimed four-star rating from Skytrax since 2011. For more information, please visit or our social media channels on Linkedin, Twitter, Instagram and Facebook.