Join Fortune Wings Club
Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
Home >About Us> Media Center

 

‘Safe Travels with Hong Kong Airlines' enhanced with new e-boarding service

Date: 2021-03-11

 

E-Boarding Gate facility at Hong Kong International Airport

 

Passengers departing on Hong Kong Airlines flight HX254 to Taipei experienced a seamless and contact-free boarding process at Hong Kong International Airport (HKIA) today. Using the new e-Boarding Gate facility, passengers were cleared for boarding with a simple one-step facial recognition procedure at the gate, without having to show their documents again.

 

Observing the boarding process this afternoon, Hong Kong Airlines Director of Service Delivery Chris Birt welcomes the new self-service facility.

 

“We are delighted to work with HKIA to offer a safe boarding experience to our passengers. Together with the preventive measures that were already implemented throughout our customer journey, passengers can be further assured of their safety and well-being when travelling with Hong Kong Airlines.”  

 

 

A simple one-step facial recognition procedure at the gate

 

Hong Kong International Airport is one of the first airports in the world to introduce contact-free boarding procedures for international travellers with the installation of e-Security Gates and e-Boarding Gates. These self-service facilities not only minimises contact with surfaces and interaction with people, it also offers a seamless kerb to gate experience and shortens boarding time.

 

Hong Kong Airlines currently operates a number of passenger services weekly to meet various travel needs. For more information, click here.

 

 

Download high-resolution photos: https://cutt.ly/LzExfEC

 

 

About Hong Kong Airlines

 

Established in 2006, Hong Kong Airlines is a full-service airline firmly rooted in Hong Kong. The airline flies to 25 destinations across Asia Pacific, and currently maintains 87 interline, 15 codeshare and 1 joint venture agreements with multiple airline partners and ferry service providers. Hong Kong Airlines operates one of the youngest fleets in the world. It has been awarded the internationally acclaimed four-star rating from Skytrax since 2011. For more information, please visit www.hongkongairlines.com or our social media channels on Linkedin, Twitter, Instagram and Facebook.