Live Chat
Join Fortune Wings Club
24 hours Customer Service Hotline
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Taiwan, China (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
Home >  Special News

 

Temporary suspension of Hong Kong Airlines services to Phnom Penh

 

Last Updated:(Hong Kong)2018-10-03

    Hong Kong Airlines will temporarily suspend its four-times-weekly service between Hong Kong and Phnom Penh, Cambodia from 28 October 2018 to 30 March 2019 as part of its ongoing seasonal adjustment to its operations.

 

The last Hong Kong Airlines flights between Hong Kong and Phnom Penh will be HX729 and HX730 on 27 October 2018.

 

Alternative travel arrangements will be offered to passengers who are already booked on Hong Kong Airlines flights to and from Phnom Penh after the service ends, including:

•  Free transfer to Hong Kong Airlines-operated flights to Bangkok, Hanoi and Ho Chi Minh City within two weeks before or after the original departure date.

•  Waiver of re-booking fee for change to Hong Kong Airlines flights to and from Phnom Penh before 27 October 2018.

•  Full refund with no service charge for passengers who cancel their trip.

•  Affected passengers flying between Hong Kong and Phnom Penh and Mainland China may be transferred to other airlines that operate direct flights on the same day, subjected to seat availability.

 

We apologize for the inconvenience caused to passengers and will ensure that all affected customers are rebooked on other flights or refunded as soon as possible.

 

Customers may apply for ticket refund through www.hongkongairlines.com under Plan & Book>Trip Management>Refund application or email their ticket rebooking request to callcenter.info@hkairlines.com

 

Hong Kong Airlines remains committed to offering scheduled services between Hong Kong and Southeast Asia. There is no change to our current services to Bangkok, Bali, Ho Chi Minh City and Hanoi.