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| 24 hours Customer Service Hotline |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local only) | 950715 |
| Baggage Enquiries (lost / delayed / damaged) |
| +852-3713-1300 (Mon-Sun, 09:00-23:00) |
Awards & Recognitions
4 – Star Airline
Recognised as one of the top 10
airlines in Asia
Ranked 20th in the “Top 100 Airlines”
Skytrax World Airline Awards
2017/18 Airport Safety Recognition Scheme - Three individual awards: the Accident Prevention Measures Award – Fire Safety; the Accident Prevention Measures Award – Catering Safety; the Good Safety Suggestion Award – Safety Night Walk with Management Team
Airport Authority Hong Kong
Customer Service Excellence Award 2017 — named the recipient of the Silver and Bronze awards
Hong Kong Association for Customer Service Excellence (HKACE)
“Employer of Choice Award 2017” and “Asia Pacific Outstanding Employer Award 2017”
Sing Tao Daily JobMarket
“Asia Pacific Outstanding Employer Award 2017”
Guangzhou Daily
Hong Kong Airlines: Best Company for Customer Satisfaction Award、
Best Check-in Service Award – Waiting Time in Check-in Queue
HAGSL: Best Company for Customer Service Management Award、Cross-company
Excellence Awards – Best Customer Service of the Year、Outstanding Customer Service
Airport Authority Hong Kong
Best Promising Airline – The Great China Region
Phoenix Life Magazine
2017 Top 10 Most Influential Airline
Sina Tourism
2018 Top Rated Domestic Airline Top 10
Tsinghua University, National Image Research Centre
