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Hong Kong Airlines Customer Service Centre
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  

Special Assistance Request Form


Hong Kong Airlines is pleased to assist our passengers with special assistance. Please let us know your details and submit the request online at least 72 hours' notice prior to your departure date.


Please fill in English, with the asterisk are required input.



Passenger contact information:

*Last Name:
Given Name:
 *Email Address:
*Contact number:
Secondary Contact number:

#Companion or Guardian’s contact if you would like us to contact them for your service request.

Flight information:

Flight number: HX
*Date of travel:   *(Date(dd/mm/yyyy))

# All service request must be apply 72hours before departure time.

Booking reference number:
*Ticket number
*Type of assistance needed :
Escort or connection assistance (meet and assist)     
Portable oxygen concentrators (POCs)     
Medical devices     
Service Dog     
Other special assistance needs
*(Maximum 3,000 characters, space included)
 I confirm that I have read, understood and agree to the following:
· the Privacy Policy of Hong Kong Airlines Limited , and I give my consent to the collection, processing, use, storage, access and transfer of my personal data as described in the Privacy Policy. Hong Kong Airlines generally retains your personal data for this data processing purpose for 12 months.