HK/EN

Flexi Refund

Flexible and Refundable

     

Don't want to miss out on a good deal but still not sure about your travel plans? Purchase your ticket with Flexi Refund to enjoy a full refund within a specific time frame!

     

How do I purchase a Flexi Refund?

    

  1. Book your flight via Hong Kong Airlines official website.
  2. If your flight or itinerary is eligible for purchase Flexi Refund, it will be shown at the bottom of the Fare Condition Summary when you select your fare option.
  3. Continue with the booking process to complete your booking.

Frequently Asked Questions

  • Flexi Refund is only applicable when you book your ticket via Hong Kong Airlines official website. The price of Flexi Refund is based on the selected origin/destination at the time of purchase and is subject to currency fluctuation. The price is charged per person according to the number of passengers in your booking. If the Service is available for your selected tickets, it will be displayed during the booking process.

  • No. Flexi Refund is only applicable to “Basic” and“Main” Economy Class Fare options and Business Class tickets.  Flexi Refund is not applicable to the“FlexiPlus” Economy Class fare option and a combination of fare options with “Main” and “FlexiPlus”. Moreover, Flexi Refund does not apply to certain offers and special promotions.

  • No. You can only enjoy a full ticket refund when you submit your refund application BEFORE the Flexi Refund deadline. You will be charged a refund fee according to the original fare rules at the time of purchase if you submit your refund application later than the deadline.

  • It varies depending on your flight and destination. Deadline of Flexi Refund will only be shown during ticket booking. Please be aware of the deadline during booking. Flexi Refund is attached to the original ticket at the time you purchased. In the event of a voluntary ticket change, Flexi Refund will no longer be valid.

  • To submit a refund application, simply click here to apply.

  • No. Generally, Flexi Refund is non-refundable once purchased.

  • No. Only the ticket fare will be refunded to the passenger if the ticket is within the full refund period. All value-added services, processing Fee, and Flexi Refund fee will not be refunded.

  • Please contact our Customer Service Hotline or email to call.center@hkairlines.com for assistance.

Terms and Conditions

  1. This Flexi Refund Service (“Service”) is subject to these Terms and Conditions. By purchasing the Service, you shall be deemed to have read, understood, and agreed to be bound by the Terms and Conditions.
  2. The Service is only available for passenger who purchased one-way and/or round trip “Basic” and “Main” Economy Class fare option and Business Class tickets for flights with selected origin/destination while booking via Hong Kong Airlines’official website. Service is not applicable to “FlexiPlus” Economy Class fare option and combination of fare option with “Main” and “FlexiPlus”. If the Service is available for your selected tickets, it will be displayed during the booking process.
  3. The Service applies for a full refund of ticket (Flexi Refund fee, Processing fee (if any) and others value-added service are not included) within the service deadline (14 days or more prior to the first flight sector scheduled flight departure time, actual deadline will be displayed at the time of ticket purchase) via Refund Application. Original ticket fare rule applies after the deadline. No-show fee, re-booking fee and refund fee of the air tickets are subject to fare rules as applicable to each origin/destination.
  4. The Service fee is non-refundable and non-transferable. In the event of voluntary ticket change, the Service will no longer be valid.
  5. The price of the Service is based on the selected origin/destination at the time of ticket purchase and subject to currency fluctuation. 
  6. The Service is only available for flights marketed and operated by Hong Kong Airlines (HX). Not available for special flights, chartered flights, interline flights or codeshare flights.
  7. Purchase of the Service is not eligible for FWC point accrual.
  8. Purchase is not completed or accepted by Hong Kong Airlines until payment has been received and a booking reference/confirmation email has been sent.
  9. Hong Kong Airlines will not be liable for any matter or loss in relation to any error or omission due to technical problems including but not limited to any computer or internet network issues.
  10. Passengers are advised to check the latest Outbound Travel Alert issued by Hong Kong Government from time to time before planning their trip.
  11. Nothing in these Terms and Conditions shall confer any third party rights or benefits.
  12. The Air ticket with the Service is subject to the General Conditions of Carriage published by Hong Kong Airlines (subject to change from time to time) and is available on Hong Kong Airlines’ website.
  13. Hong Kong Airlines reserves the right to amend the Terms and Conditions at any time without prior notice.
  14. If there is any inconsistency or ambiguity between the English and other languages versions of the Terms and Conditions, the English version shall prevail.
  15. In the event of any dispute regarding any of the Terms and Conditions, the decision of Hong Kong Airlines shall be final.
  16. The Terms and Conditions shall be governed by the laws of Hong Kong Special Administrative Region.