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24 hours Customer Service Hotline
Hong Kong  +852-3916-3666
Mainland China (Local only)  950715
Taiwan (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
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[FlexiFly] Rescheduling

please input the name in English as it appears on your e-ticket. Eg. CHAN/TAIMAN
(e.g.851xxxxxxxxxx)