Work type: Full time
Location: Hong Kong SAR
Department: Ground Operations

Responsibilities:

• Ensure Company flights are properly crewed in accordance with CAD371 and Company rules & procedures

• Maintain sufficient and updated knowledge on applicable legal, regulatory and company requirements as well as the directive from Manager

  Crew Operations concerning the daily operations in Crew Control

• Maintain a sound understanding of all guidelines, work procedures and practices issued by the Manager Crew Operations

• Handle and provide legal and cost-effective solutions proactively for crew rostering issues encounter on shift

• Responsible for crew resources and manpower management on daily basis

• Report any abnormalities to Supervisor on shift for further guidance and resolution

• Perform shift duty as stipulated on Crew Control shift task or as directed by Supervisor on shift

• Communicate with flight crew & cabin crew on duty adjustment and ad-hoc arrangement

• Support all improvement projects in Crew Control team

Requirements:

• Tertiary education in any disciplines

• One year relevant experience is preferred

• Excellent spoken English and Chinese; Good command of Putonghua

• Proficiency in communication

• Candidates with less experience will be considered as Assistant Officer, Crew Control.

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Maintenance and Engineering

Responsibilities

• Manage and monitor the QA section
• Assist for Regulatory Authorities matters relating to organization approval, HKAR-66 license application review, HKAR-145 compliance, and other regulatory requirements
• Manage the company authorization system
• Acting as backup AR/CMR signatory under HKAR-181 and CMR signatory under HKAR-145
• Acting as backup AMS variation and MEL extension signatory
• Manage and monitor the technical data management section
• Manage the AD monitoring process
• Manager HKCAD exemption/ variation application and renewal, manage HKAR-145, HKAR-181, airport self-handling renewal and variation
• Manage MME and EPM revision
• Perform other tasks and project assigned by management

Requirements

• At least 10 years’ aircraft maintenance or engineering experience
• Bachelor’s degree or above in Engineering, or equivalent 
• Participated in HKCAD Airworthiness course
• Aircraft Maintenance Engineer License holder with type endorsed
• Good leadership and coordination skills
• A good team player with a strong sense of responsibility, attentive to details
• Strong in communication and interpersonal skills
• Ability to effectively work under tight deadlines
• Good command of spoken and written English and Chinese

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Legal and Audit

Responsibilities

• Providing legal advices and solutions to a broad range of in-house legal matters, including but not limited to commercial, operational, administrative, regulatory, competition, employment, data protection matters; and reviewing and drafting contracts

• Initiating, implementing and managing internal audits, standards, compliance and conformance related matters including but not limited to ad-hoc audits and risk-based audit and to execute the audit and risk management solutions in accordance with the accepted professional standards

• Preparing effective and professional internal audit reports on a timely basis and follow up and supervise the implementation of the constructive and feasible audit recommendations

• Providing training and preparing materials to enhance to the staff relevant knowledge 

• Handling of and managing legal actions (both Court cases and all other legal disputes) in Hong Kong SAR and overseas including but not limited to drafting and reviewing pleadings, attending conferences, conciliations, mediations and hearings

• Maintaining and improving the internal company system including drafting, reviewing and updating policies and practices

• Working with external counsel, company secretary, paralegal and professional advisers

• Performing such other functions to be assigned by Director and General Counsel

Requirements

• LLB or above (from Hong Kong or other common law jurisdictions)

• Qualified Hong Kong SAR practicing lawyer with at least 4 years of experiences

• Preferably with in-house experience working in aviation and/or law enforcement investigation team will be an advantage

• Solid experiences in handling litigation (both criminal and civil) and contractual related matters

• Possess strong communication, analytical and research skills

• A proactive team player, with can-do attitude and able to work independently under high pressure and tight timeframe

• Exceptional organizational skills, attention to details, mature attitude and ability of multi-tasking

• Excellent command of spoken and written English and Chinese. Ability to speak in Putonghua will be an advantage

Please provide your current salary, expected salary and notice period on your resume. 

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time

Location: Hong Kong SAR

Department: Procurement

Responsibilities

• Lead procurement department to ensure that efforts are aimed towards reliable, safe and high-quality daily operations

• Make recommendations to President on immediate or future development of the department

• Manage the human and resources for procurement department

• Determine and control the allocation of the budget of procurement

• Oversee and manage the performance of all divisions

• Achieve the aircraft spares supply target, commercial procurement target and yearly cost saving target

• Develop and implement appropriate Quality Assurance models to meet the business and operational needs of the procurement

Requirements

• Bachelor’s degree in aviation management or similar disciplines

• At least 15 years of aviation related experience and including 5 years of management experience in Procurement area

• Strong leadership, people management and problem-solving skills

• Knowledge of regulations and airlines operation

• Strong in communication and interpersonal skills

• Good command of spoken and written English and Chinese

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Corporate Safety, Quality Assurance and Security

Responsibilities

• Receive, import, and manage the processing of all safety reports into the AQD database concerning Maintenance & Engineering ( M&E), and Cabin events.
• Review safety reports related to (M&E) & Cabin for risk classification, and assign Assessments in the AQD safety database, and review the risk assessment conducted by each department.
• Liaise with Engineering, Maintenance, and SDD for follow-up investigations, actions taken, and mitigation of all related safety reports.
• Manage AQD database for data extraction, trend analysis and safety performance indicator (SPI) monitoring.
• Prepare the meeting agenda and minutes and act as secretary to the Engineering, Maintenance and Cabin Crew Safety Action Group meetings
• Prepare presentation material, safety statistics and SPI’s for management review and SRB.
• Prepare HK CAD MOR review meeting minutes and agendas and liaise with HK CAD for MOR meeting arrangements and submit MOR's to HK CAD when required.

Requirements

• Bachelor's degree or higher in aircraft engineering.
• Minimum of 3 years of experience of aircraft engineering
• Formal training in Aviation Safety/QA Auditing/SMS is essential
• Extensive knowledge and experience in aviation safety databases is an advantage
• Good command of both written and spoken English, Cantonese and Mandarin

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Information Technology

Responsibilities

• Gather system requirements from users and business owners, analyze customer needs, assess their technical environment and systems, and develop and implement customized solutions
• Assist clients in implementing technical solutions, and provide training and technical support to ensure smooth product deployment and usage
• Track industry technology trends, learn new technologies and advise clients on the latest technical recommendation
• Participate in the product development process, provide client feedback and technical suggestions to the development team, and promote continuous product optimization
• Resolve technical issues and challenges clients face, maintain customer satisfaction and build good relationships
• Assist the team leader in project/product architecture creation and management, plan and business or cross-project/product relationships and priorities
• Assist the team leader to take charge of a product line and manage the whole project/product life cycle from strategic planning to tactical activities
• Communicate effectively with business units and internal IT teams to ensure successful delivery/implementation of the product/systems and meet stakeholders’ expectations
• Perform other ad-hoc projects and tasks as assigned

Requirements

• Bachelor’s degree or above in Computer Science, Information Technology, or related fields
• Certification in PMP is a plus
• At least 3 years' experience in business/systems analysis or 2 years in application development and support
• Previous exposure to airline operations knowledge
• Solid technical knowledge and familiarity with common technical solutions and IT systems
• Experience in system development, capable of understanding and analyzing complex technical issues to provide effective solutions to clients
• Excellent communication and presentation skills; able to communicate effectively with clients and teams
• Outstanding problem-solving skills and logical thinking ability, capable of quickly resolving technical challenges
• Project/Product Management experience or technical background (decode experience)
• Customer service orientation and strong teamwork spirit, able to work closely with teams to accomplish tasks
• Relevant industry or product domain work experience
• Possession of relevant technical certifications or training experiences
• Good command of spoken and written English and Chinese (including Putonghua)

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Ground Operations

Responsibilities

• Ensure and/or monitor the day-to-day ramp handling performance of GHA at HKIA
• Check load sheet performance on a daily basis and rectify anomalies with GHA
• Monitor the disembarkation / embarkation of passengers, unloading / loading of baggage / cargo, and the ramp activities conducted by external service providers involved in the aircraft turn around
• Monitor the Ground Operation function to ensure that safety and security requirements are fulfilled throughout the entire operation concatenation applicable at Hong Kong and out-station
• Check if the ramp handling duties are performed according to SOP and instructions
• Liaise with related service providers to ensure ramp safety and PTS are maintained
• Report ramp incident to all parties / departments concerned
• Conducts spot check on load sheet at aircraft side before flights depart
• Liaise with GHA for special handling in weight & balance and loadsheet
• Check LDM on a daily basis and rectify anomalies with GHA
• Perform loadmaster duties as and when necessary
• Provide loadsheet training to GHA staff
• Conduct station audits on ramp handling and load sheet proficiency
• Prepare Daily Report to summarize ramp handling performance and highlight irregularities
• Follow up with GHA for reasons and preventive action for delayed departure due to ramp handling irregularities
• Qualified to perform DG handling or/and to ensure and monitor the DG qualification of GHA staff
• Train and supervise operational staff
• Responsible for compliance with all applicable laws, regulations, standards and company requirements ensuring safety and security of the operation
• Responsible for identifying and reporting safety and security hazards and occurrences as per company’s reporting procedures

Requirements

• At least 1 year aviation experience
• Post-secondary or above
• Good command of both spoken and written English, Chinese and Putonghua
• Knowledge in Word and Excel
• Able to work independently
• Good understanding of the regulatory authority set up and work flows in PRC

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Maintenance and Engineering

Responsibilities

• Comply with Reliability Control Programs to meet the Company’s business objectives and regulatory requirements   
• Capture, analysis and dissemination of Reliability data including defects/pilot reports/components removals/ dispatch rates, etc.         
• Provide HKA fleet reliability data to OEM as required      
• Communicate with OEM and FTM service providers for HKA fleet reliability improvement             
• Organize Reliability Working Group Meeting, and monitor the follow-up actions 
• Prepare Reliability Report and issue Reliability Alert        
• Review and comment Reliability Investigation Report     
• Provide fleet operation data and reliability data for HKA AMS tasks optimization
• Keep improving AMS item based on the company fleet operation data      
• Ad-hoc Fleet Technical Managements projects assigned by management 

Requirements

• At least 5 years or above engineering/maintenance work experience or equivalent
• Degree in Engineering, Avionics, Mechanical, Aeronautical or Electrical Engineering, or relevant diploma is preferred
• Aircraft Maintenance Engineer License is preferred
• Familiar with aircraft maintenance / operational manuals, or OEM documents
• Good command of spoken and written Chinese and English, Mandarin is an advantage
• Proficient computer skills with database maintenance and MS applications
• Good interpersonal and communications skills
• Candidate with less experience will consider as Assistant Engineer, AMS & Reliability

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Flight Operation Department

Responsibilities

• Administer and oversee the Electronic Flight Bag (EFB) system across Hong Kong Airlines’ operations
• Serve as the primary liaison between Hong Kong Airlines, EFB system vendors, and software suppliers.
• Ensure full conformity of EFB hardware and software with applicable regulatory and operational standards.
• Manage and maintain all EFB hardware components to ensure continued operational readiness.
• Oversee the integration of the EFB system within the airline’s Safety Management System (SMS).
• Continuously monitor EFB system performance through feedback channels and pilot reports.
• Identify and report system anomalies to the Manager, Technical and E-Operations.
• Conduct monthly verification of EFB application software and database validity and expiration.
• Monitor the performance and service quality of hardware and software suppliers to ensure system integrity and reliability.
• Provide updated technical and procedural information to the General Manager Flying (GMF) to support revisions in training modules following system changes.
• Submit written recommendations to the Manager, Technical and E-Operations for the development and revision of Standard Operating Procedures (SOPs) related to the EFB system.
• Develop and document comprehensive implementation standards, system requirements, operational practices, and policies as required.
• Perform security assessments on installed applications to identify and mitigate potential vulnerabilities.
• Manage EFB hardware and software configurations, ensuring no unauthorized software is installed.

Requirements

• Higher diploma holders or above in Computer Science or Information Technology, or related disciplines
• At least 2 years’ Flight Operations experience
• Extensive IT knowledge in Communication Protocols, Database Management, Server Assessment and Maintenance/Development
• Possess tertiary qualification with strong knowledge of airline Flight Operations and Engineering/ appropriate industry experience
• EFB Administrator Course Completion by Airbus for FlySmart or equivalent  ( advantage)
• Self-motivated, proactive, responsible and customer focus attitude
• Able to work independently and cooperate with other parties
• Ability to work under pressure and complete tasks in tight schedule
• A team player with excellent interpersonal skills
• Good command of both written and spoken English, Cantonese and Mandarin

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Flight Operations

Responsibilities

• Validation of Takeoff and Landing Obstacle data
• Conduct technical assessments on the aerodynamic, propulsive and weight efficiencies of aircraft to ensure that comparisons of their commercial capabilities and operating costs are as comprehensive and accurate as possible.
• Provide operational and payload assessments on new routings under development and perform Engine Inoperative and decompression study related to terrain enroute.
• Advise on aircraft performance and operations engineering related technical questions to technical crew, operational staff and management and to lecture in performance courses.
• Manage aircraft performance studies to ensure the information provided is accurate, timely and complies with regulatory requirements.
• Identify, evaluate and recommend (in-house and to manufacturers) optional features/modifications for aircraft that will maximize the Company's commercial profitability and aircraft deployment flexibility

Requirements

• Bachelor Aeronautical Engineering, any Engineering courses such as Mechanical, Electronics, Electrical, and or any related Aviation courses
• Minimum 5 years relevant experience in performance engineering, operations engineering, flight dispatch and / or operations control
• Experience in induction of crew management communications, safety management system and operations control systems preferred
• Familiar with using flight planning programme and aircraft performance analysis program (Airbus PEP) preferred
• Ability to work under pressure and complete tasks in tight schedule
• Good command of both written and spoken English, Cantonese and Mandarin

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Maintenance and Engineering

Responsibilities：

• Ensure the aircraft airframe/component maintenance tasks are well planned in accordance with the maintenance requirements    

• Preliminary evaluate maintenance work feasibility before handing over the work to Line Maintenance and MRO implementation 

• Liaise with relevant parties to ensure maintenance and operational requirements are efficiently met           

• Coordinate with Procurement/Supplier for the key spares’ purchase and monitor the movement to support the schedule maintenance. 

• Basic knowledge to check the technical manuals to support the maintenance. 

• Collect and analyze the maintenance and operation data for continuous improvement     

• Perform project management to achieve goals within timeline and budget 

• Provide support in aircraft acceptance, EIS preparation and planning daily operation        

• Carry out and optimize components removal plan and monitor the component movement.           

• Forecast the bi-weekly, monthly component/spare demand and develop the annual implementation plan     

• Schedule and assign the loose equipment checking and slide deployment            

• Control and monitor EO/EOCOM to be embodied properly 

• Prepare Airframe LDND/component reports for CMR application

• Perform other projects & duties assigned by superior       

Requirements：

• At least 5 years or above Engineering / Maintenance or relevant experience

• Bachelor’s degree or above in Engineering, or equivalent

• Holder of Aircraft Maintenance Engineer License is preferred

• Good team player with strong sense of responsibility, commitment, and attentive to details

• Strong in communication and interpersonal skills

• Effective decision-making skills and willingness to take responsibility

• Good command of spoken and written English and Chinese

• Proficiency in MS Office and Chinese word processing

• Ability to effectively work under tight deadlines

• Candidates with less experience will be considered Assistant Engineer, Production Planning & Control

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.     

Work type: Full time
Location: Hong Kong SAR
Department: Maintenance and Engineering

Responsibilities

• Conduct routine Line Maintenance and C-Check surveillance

• Coordinate with Civil Aviation Department (CAD) or CAD survey and 283 follow up

• Coordinate with AA for ramp issues

• Support the HKA audit program

• Coordinate with Corporate Safety Department for SC follow up and local contractor KPI

• Coordinate with local MRO and GHA for ramp issues

• Qualitative Data Repository management

• Perform Geologic Hazard Assessment Quality investigation

• Manage and delivery training

Requirements

• Bachelor’s degree or above in Engineering, or equivalent 

• At least 5 years’ aircraft maintenance or engineering experience

• Aircraft Maintenance Engineer License holder is preferred

• A good team player with a strong sense of responsibility, attentive to details

• Strong in communication and interpersonal skills

• Ability to effectively work under tight deadlines

• Good command of spoken and written English and Chinese

• Able to work on shift pattern

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Hong Kong SAR
Department: Corporate Safety, Quality Assurance and Security

Responsibilities

• Develop, produce, implement and maintain the HKA Organizational Resilience Strategy including the company Crisis Management Manual, Business Continuity Policy, and Station Emergency Procedures Manuals.
• Responsible for the Crisis Management / Emergency Response aspects of IOSA accreditation.
• Develop and conduct training in Crisis Management / Emergency Response.
• Develop and conduct exercises and drills to test emergency preparedness and to audit the Organizational Resilience strategy.
• Participate in the HKA Safety Action Group.
• Liaise with HKCAD and HKAA and other Authorities on matters relating to Crisis Management / Emergency Response/Business Continuity.
• Represent the Director CSD at industry forums relating to Crisis Management, Emergency Response, Contingency Planning and Business Continuity.
• Responsible for leading the company wide Business Continuity Management System (BCMS), ensuring departments have valid and up to date Business Continuity Plans (BCPs) and Business Impact Analysis (BIAs)
• Conduct horizon scanning and collaborate with relevant departments on necessary contingency plans to reduce the impact of disruptive events on the business
• Undertake projects at the direction of the Director CSD.
• Authority to activate the HKA Crisis Management Plan if required during an emergency.
• Advise as part of the Crisis Assessment Team and deputize for the Director CSD as Crisis Director, when needed.
• Produce reports on exercises and activations of elements of the Crisis Management Plan/Organizational Resilience strategy
• Accountable for the scope of work of the HKA Manager, Corporate Crisis role (Crisis Management Plan).

Requirements

• Higher diploma or university degree, within Aviation Management, Business Management, or related disciplines
• Minimum of 5 years of experience in aviation industry experience within the operational environment inclusive of emergency planning and/or crisis management, and with experience in a management role related to the position
• Training in one or more of the following: Emergency Preparedness, Disaster Management, Business Continuity, Safety Management Systems (SMS), Transportation Disaster “Family Assistance”, Emergency Exercise Management, Critical Incident Management, or other ERP-related coursework
• Self-motivated, proactive, responsible and customer focus attitude
• Able to work independently and cooperate with other parties
• Ability to work under pressure and complete tasks in tight schedule
• A team player with excellent interpersonal skills
• Good command of both written and spoken English, Cantonese and Mandarin

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Canada
Department: Commercial

Responsibilities

• Assist in the timely planning and implementation of marketing strategies and programs; 
• Conduct sales visits to identify sales opportunities, assist with agency booking activities, and monitor agent performance to maximize local sales volume; 
• Utilize booking systems and GDS daily to review bookings; 
• Monitor latest market and competitor information to update pricing and strategies; 
• Assist in arranging commercial agreements with local business partners and retail travel agents to promote bookings via joint promotion and marketing campaigns; 
• Maintain relationships with trade and associations to maintain and expand HKA’s exposure in the market; 
• Provide daily and monthly booking analysis reports; 
• Develop marketing and sales materials for product launches, sales information distribution, etc.; 
• Liaise closely with Revenue Management team and other relevant departments to launch group sales plans, establish smooth workflows and handle external and internal customer expectations; and 
• Assist with ad-hoc task as required. 

Requirements

• Bachelor’s degree in Marketing, Communications, Advertising or related disciplines; 
• At least 3 years of relevant working experience in tourism or aviation industry; experience in Travel related Marketing or Communications is a strong advantage; 
• Contribute a positive, solutions-oriented attitude and high energy level to support team collaboration and progress toward shared goals; 
• Good time-management and problem-solving skills; 
• Ability to work independently and under pressure; and          
• Proficiency in MS Office. 

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Incheon
Department: Ground Operations

Responsibilities

• Oversee the performance of ground handling agents
  • Ensure flights are operated according to company safety requirement
  • Provide good customer services by airport staff under his/her leadership in various situation
  • Assist in compiling reports and reporting information to headquarters about daily operations
  • Instruct and monitor ground handling agents service performance
  • Monitor the staff performance of his/her subordinates
  • Ensure day-to-day operations is smooth and efficient, deliver clear instructions/guidelines to GHA and HX team members

Requirements

• Minimum 4 years airport services working experiences. 1 year or above supervisory experience is preferred
  • Able to work independently under high pressure
  • Customer-oriented with excellent communication and presentation skills
  • Fluency in English and local language (both written and oral) are required
  • Proficient in MS Excel, Word and PowerPoint
  • Willing to take shift duties

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Australia
Department: Ground Operations

Responsibilities

• Evaluate station staff performance
• Ensure flights are operated in safety manners
• Ensure good customer service is carried out on daily basis
• Keep airport operation costs are under budget
• Coordinate with airport authorities, catering, and crew hotel for various issue
• Ensure that decisions are made within established company standards
• Regular visit to concern airport department or governmental department to maintain good cooperation with them
• In coordination with the Airport team, negotiate and administer all major Airport Authority, Air Traffic Control, CIQ and etc.
• Pre-arrange and assist for concerned department from head office before & during their station audit trip
• Ensure GHA compile with company standard when performing their pre-flight editing / seat control and post flight duties
• Focused on service delivery, anticipate competitor activities by service product trends and initiate service strategies in a timely manner to out maneuver competitors
• In accordance with Company Service Deliver policy, ensure the airport team remains focused on the corporate sector generating premium revenue
• Report to headquarter about stations performance and accountable to their staff’s performance

Requirements

• Tertiary education or equivalent, a bachelor's degree holder will be an advantage
• Minimum 8 years airport services working experience with at least 2 years of managerial experience
• Fluency in English and local language (both written and oral) are required
• Ability to communicate in Cantonese and Mandarin will be an advantage
• Customer focused with excellent customer service skills and problem-solving attitude
• Proven supervisory and people management experience
• Ability to work under pressure and in crisis, provide direction and front-line support to airport team
• Proficient in MS Excel, Word and PowerPoint
• Willing to take shift duties

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Australia
Department: Ground Operations

 Responsibilities

• Oversee the performance of ground handling agents
• Ensure flights are operated according to company safety requirement
• Provide good customer services by airport staff under his/her leadership in various situation
• Assist in compiling reports and reporting information to headquarters about daily operations
• Instruct and monitor ground handling agents service performance
• Monitor the staff performance of his/her subordinates
• Ensure day-to-day operations is smooth and efficient, deliver clear instructions/guidelines to GHA and HX team members.

 Requirements

• Minimum 4 years airport services working experiences. 1 year or above supervisory experience is preferred.
• Able to work independently under high pressure
• Customer-oriented with excellent communication and presentation skills
• Fluency in English and local language (both written and oral) are required.
• Proficient in MS Excel, Word and PowerPoint
• Willing to take shift duties

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Australia
Categories: Commercial

Job Descriptions:

• Develop and Implement Sales Strategies: Create and execute strategic sales plans to achieve corporate goals and increase market share.
• Client Relationship Management: Establish and maintain strong relationships with key clients, travel agencies, and industry partners.
• Market Analysis: Conduct market research to identify trends, opportunities, and competitive threats.
• Sales Forecasting: Prepare sales forecasts, budgets, and performance reports for senior management.
• Promotional Campaigns: Collaborate with the marketing team to develop and implement promotional campaigns and initiatives.
• Contract Negotiation: Negotiate contracts with corporate clients and travel agencies to secure business deals.
• Customer Service: Ensure high standards of customer service to resolve issues and inquiries effectively.
• Representation: Represent the airline in Australia, while attending industry events and trade association meetings to promote services.

Requirement:

• Bachelor’s degree in Business, Marketing or related disciplines; 
• At least 5 years of sales experience in tourism or aviation industry;
• Strong leadership, negotiation, and communication skills. Proficiency in market analysis and strategic planning;
• Familiarity with the competitive landscape of the airline industry and a proven track record of driving sales growth;
• Good time-management and problem-solving skills; 
• Ability to work independently and under pressure; and          
• Proficiency in MS Office. 

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Australia
Department: Ground Operations

Responsibilities

• Evaluate station staff performance
• Ensure flights are operated in safety manners
• Ensure good customer service is carried out on daily basis
• Keep airport operation costs are under budget
• Coordinate with airport authorities, catering, and crew hotel for various issue
• Ensure that decisions are made within established company standards
• Regular visit to concern airport department or governmental department to maintain good cooperation with them
• In coordination with the Airport team, negotiate and administer all major Airport Authority, Air Traffic Control, CIQ and etc.
• Pre-arrange and assist for concerned department from head office before & during their station audit trip
• Ensure GHA compile with company standard when performing their pre-flight editing / seat control and post flight duties
• Focused on service delivery, anticipate competitor activities by service product trends and initiate service strategies in a timely manner to out maneuver competitors
• In accordance with Company Service Deliver policy, ensure the airport team remains focused on the corporate sector generating premium revenue
• Report to headquarter about stations performance and accountable to their staff’s performance

Requirements

• Tertiary education or equivalent, a bachelor's degree holder will be an advantage
• Minimum 8 years airport services working experience with at least 2 years of managerial experience
• Fluency in English and local language (both written and oral) are required
• Ability to communicate in Cantonese and Mandarin will be an advantage
• Customer focused with excellent customer service skills and problem-solving attitude
• Proven supervisory and people management experience
• Ability to work under pressure and in crisis, provide direction and front-line support to airport team
• Proficient in MS Excel, Word and PowerPoint
• Willing to take shift duties

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Taiwan, China
Categories: Commercial

Responsibilities

• Focus on business development and account management to maximize market share and drive revenue growth from TMC, OTA, travel agencies and corporate clients;
• Proactively prospect for new corporate clients and account expansion;
• Participate in the development and planning of B2B and B2C sales strategies and initiatives;
• Collaborate with stakeholders at all level of client organizations to create value for both the company and local agencies;
• Work with regional and global teams to coordinate tactical initiatives and actively promote the airlines’ branding, value proposition and corporate information in local market;
• Develop customized agency management and solution offerings through in-depth data analysis, opportunity identification, marketing intelligence, deal-making, account planning and review and ongoing contract fulfillment;
• Utilize consultative and value-selling techniques to increase client engagement and value creation; and
• Being the company representative for the industrial associations and events.

Requirements

• Bachelor’s degree in Marketing, Communications, Advertising or related disciplines;
• At least 10 years of relevant working experience in tourism or aviation industry; experience in Tourism or Aviation is a strong advantage;
• Knowledge in ticketing, reservation, GDS systems is a strong advantage;
• Contribute a positive, solutions-oriented attitude to support team collaboration and progress toward shared goals;
• Good time-management and problem-solving skills;
• Ability to work independently and under pressure; and         
• Proficiency in MS Office.

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

Work type: Full time
Location: Taiwan, China
Department: Ground Operations

Responsibilities

• Oversee the performance of ground handling agents
  • Ensure flights are operated according to company safety requirement
  • Provide good customer services by airport staff under his/her leadership in various situation
  • Assist in compiling reports and reporting information to headquarters about daily operations
  • Instruct and monitor ground handling agents service performance
  • Monitor the staff performance of his/her subordinates
  • Ensure day-to-day operations is smooth and efficient, deliver clear instructions/guidelines to GHA and HX team members.

 Requirements

• Minimum 4 years airport services working experiences. 1 year or above supervisory experience is preferred.
  • Able to work independently under high pressure
  • Customer-oriented with excellent communication and presentation skills
  • Fluency in English and local language (both written and oral) are required.
  • Proficient in MS Excel, Word and PowerPoint
  • Willing to take shift duties

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.