Join Fortune Wings Club
24時間カスタマーサービスホットライン
香港,中国  +852-3916-3666
中国 (中国からご利用の場合)  950715
台湾,中国 (台湾からご利用の場合)  0080-1853033
オーストラリア  +61-29009-7988
ニュージーランド  +64-9913-4177
米国とカナダ (フリーダイヤル)  +1-855-393-3880
お荷物問合せ (手荷物紛失 / 遅延 / 損失)
+852-3713-1300 月~日, 午前9時から午後11時  
ホーム>旅行プランと予約> Passenger Care

 

 

In the event of flight delay, cancellation, or change, we commit: 

· To provide assistance on the spot. Please approach us if required.
· To provide updated information (on poster / via announcement) every 30 minutes.
· To provide water, snacks, and blankets when available (arrangement is subject to situation). Please let us know if you require any further assistance.
· To provide accommodation and other arrangements (when a long delay is anticipated for the flight).
· For assistance in rebooking via the Hong Kong Airlines website or call centre (subject to situations) ,please contact us for more details.