Terms & Conditions

Usage guideline

 

 

1) VIP lounge voucher can only be used in lounges operated by Hong Kong Airlines Limited located in the Hong Kong International Airport.

 

2) Each VIP lounge voucher can only be used once.

 

3) VIP lounge voucher is applicable to both Club Bauhinia and Club Autus. Each voucher can only be redeemed to enter one of the lounges.

 

4) VIP lounge voucher can only be used during opening hours of the lounges. Club Bauhinia and Club Autus in Hong Kong International Airport will stop service during 01:30am-05:59am. Limited service is provided near the end of operation hours. Opening hours are subject to change without prior notice. Please refer to official website of VIP Lounge section for more details.

 

5) Maximum usage time of the VIP lounge is 4 hours (restricted to VIP lounge operating hours only).

 

6) VIP lounge voucher user, who aged 2 or above, must be in possession of a valid Hong Kong Airlines Limited boarding pass for the same day of travel (only applicable to Hong Kong Airlines Limited’s operated flights, not applicable to code share flights).

 

7) Upon arrival at the lounge, guest must present a printed voucher or e-voucher via a mobile device, one voucher is only redeemable for one person; once redeemed, it cannot be used or transferred to anyone other than the redeemer.

 

 

 

Purchase guideline

 

 

1) VIP lounge voucher must input a user name which match with the name shown on the passport and can be used only by the user registered. Lounge staff will verify voucher user identity upon arrival.

 

2) Purchaser may change user’s name up to 3 times per voucher via the Hong Kong Airlines Limited’s mobile APP without extra charge.

 

3) Usage of private meeting facilities is subject to extra charges. Hong Kong Airlines Limited reserves the right to amend charges and fees without prior notice. Guest is advised to check with individual lounge before accessing.

 

 

 

Others

 

 

1) VIP lounge voucher is strictly non-refundable, and cannot be exchanged for cash or any other service provided by Hong Kong Airlines Limited.

 

2) The valid period of voucher is 1 year from the date of purchase.

 

3) By purchasing or using the voucher, user agrees and accepts all terms and conditions.

 

4) Admittance to the lounge is strictly subject to availability. Hong Kong Airlines Limited reserves the right to deny voucher user in the event that VIP lounge is fully occupied.

 

5) All facility and services in the lounges are subject to their availabilities.

 

6) Use of voucher on guest’s smartphone, tablet or other device requires inspection by a lounge staff, including the need for the staff to handle the device. Hong Kong Airlines Limited accepts no liability for any damage caused to the device, by the lounge staff.

 

7) In the event that guest loses or is unable to retrieve voucher via valid email or mobile number, Hong Kong Airlines Limited will not reissue the voucher.

 

8) These Terms and Conditions supersede all previous understandings and representations by the parties, whether oral, written, printed or in any medium. In the event of any conflict between these Terms and Conditions and any other material relating to the VIP lounge voucher, these Terms and Conditions shall prevail.

 

9) Should there be any disputes, Hong Kong Airlines Limited reserves the right to final decision.

 

10) These Terms are written in the English language and may be translated into other languages. In the event of any inconsistency, the English version shall prevail.

 

 

 

Service hotline:

 

+852 39163666 Hong Kong SAR

 

+86 950715 Mainland China

 

+0080 1853033 Taiwan, China

 

+61 29009 7988 Australia

 

+64 9913 4177 New Zealand

 

+1 855 393 3880 United States

 

+1 514 392 8310 Canada