Hong Kong Airlines eVoucher
Providing greater flexibility for your future travel plans, you can now easily refund your ticket booking with our new eVoucher refund option.
Providing greater flexibility for your future travel plans, you can now easily refund your ticket booking with our new eVoucher refund option.
Q. What is eVoucher?
A. It is a form of electronic payment in which your refund amount is stored as a form of credit for your future use in purchasing Hong Kong Airlines’ air ticket through Hong Kong Airlines’ mobile APP.
Q. Where is the eVoucher stored?
A. Your eVoucher will be stored in your Fortune Wings Club account. Therefore, you must have a valid Fortune Wings Club account when accepting eVoucher for your air ticket refund. To sign up for a Fortune Wings Club account, please click here.
Q. How can I use the eVoucher to redeem flight tickets?
A. Once you have accepted to receive eVouhcer as a form of refund, an eVoucher will be sent and stored in your Fortune Wings Club account. When making air ticket purchases through Hong Kong Airlines’ mobile APP, you can select the eVoucher as a form of payment when completing your air ticket purchase.
Q. How long is the eVoucher valid for?
A. The eVoucher is valid for three years from the day you receive the eVoucher.
Q. Can I transfer my eVoucher to another person?
A. All eVoucher(s) are non-transferrable. However, you can use the eVoucher to purchase a new air ticket on behalf of another person.
Q. What happens if the value of my eVoucher is greater than the value of the new air ticket?
A. If the value of the eVoucher is greater than the value of your new air ticket purchase, the remaining amount will be returned to your Fortune Wings Club account for future air ticket purchases.
Q. What happens if my eVoucher is insufficient to cover the cost of my new air ticket purchase?
A. If you have more than one eVouchers in your account, then you can use multiple eVouchers to settle your new air ticket(s). If there is still an outstanding balance after applying your eVoucher(s), then you can use other forms of payment such as credit card, WeChat Pay, or Alipay to settle the remaining amount.
Q. What happens if I use the e-voucher to buy the ticket and then submit the ticket for a refund again?
A. The refund amount of the new air ticket will be credited back to your Fortune Wings Club account as a new eVoucher and the expiration date will be three years from the day of refund. Please note that once eVoucher refund is accepted, no cash refund will be offered.
Q. If I want to know more about Hong Kong Airlines’ eVoucher, where can I obtain the information?
A. For more details on eVoucher, please contact our Customer Service Centre