Q. What is eVoucher?
A. It is a form of electronic payment in which your refund amount is stored as a form of credit for your future use in purchasing Hong Kong Airlines’ air ticket through Hong Kong Airlines’ mobile APP.                                                                                                                                                                                                                                                                                                                                                                                                                      

Q. Where is the eVoucher stored?
A. Your eVoucher will be stored in your Fortune Wings Club account. Therefore, you must have a valid Fortune Wings Club account when accepting eVoucher for your air ticket refund. To sign up for a Fortune Wings Club account, please click here.                                                                                                                                                                                                                                      

Q. How can I use the eVoucher to redeem flight tickets?
A. Once you have accepted to receive eVouhcer as a form of refund, an eVoucher will be sent and stored in your Fortune Wings Club account. When making air ticket purchases through Hong Kong Airlines’ mobile APP, you can select the eVoucher as a form of payment when completing your air ticket purchase.

Q. How long is the eVoucher valid for?
A. The eVoucher is valid for three years from the day you receive the eVoucher.

Q. Can I transfer my eVoucher to another person?
A. All eVoucher(s) are non-transferrable. However, you can use the eVoucher to purchase a new air ticket on behalf of another person.

Q. What happens if the value of my eVoucher is greater than the value of the new air ticket?
A. If the value of the eVoucher is greater than the value of your new air ticket purchase, the remaining amount will be returned to your Fortune Wings Club account for future air ticket purchases.

Q. What happens if my eVoucher is insufficient to cover the cost of my new air ticket purchase?
A. If you have more than one eVouchers in your account, then you can use multiple eVouchers to settle your new air ticket(s). If there is still an outstanding balance after applying your eVoucher(s), then you can use other forms of payment such as credit card, WeChat Pay, or Alipay to settle the remaining amount.

Q. What happens if I use the e-voucher to buy the ticket and then submit the ticket for a refund again?
A. The refund amount of the new air ticket will be credited back to your Fortune Wings Club account as a new eVoucher and the expiration date will be three years from the day of refund. Please note that once eVoucher refund is accepted, no cash refund will be offered.

Q. If I want to know more about Hong Kong Airlines’ eVoucher, where can I obtain the information?
A. For more details on eVoucher, please contact our Customer Service Centre

1. Hong Kong Airlines’ eVoucher (“E-Voucher”) is subject to these Terms and Conditions. By redeeming the E-Voucher via Hong Kong Airlines’ mobile application, you shall be deemed to have read, understood, and agreed to be bounded by these Terms and Conditions.
2. E-Voucher will be issued to the customer’s corresponding Fortune Wings Club membership account via this link (“FWC Account”). Customer therefore must be a valid Fortune Wings Club (“FWC”) member.  If a customer does not register as a FWC member, he/she cannot use E-Voucher. In this scenario, customer can only login, view and redeem the E-Voucher but cannot perform any other functions of the FWC Account.
3. E-Voucher is only applicable to purchase Hong Kong Airlines (HX) economy class and/or business class (if applicable) and one-way and/or round trip (if applicable) air ticket for all origins/destinations which are marketed and operated by Hong Kong Airlines as scheduled from time to time via Hong Kong Airlines’ mobile application.
4. E-Voucher cannot be used to purchase air tickets or other products via Hong Kong Airlines’ official website.
5. To redeem the E-Voucher during the booking process, customer should login via Hong Kong Airlines’ mobile application by using the FWC Account.
6. E-Voucher will only be issued in Hong Kong Dollars (HKD)/Renminbi (CNY)/Unites States Dollars (USD) depends on the currency of the previous HX air ticket. For example, if a customer purchased an air ticket in HKD and opts for refund by way of E-Voucher, customer is only entitled to E-Voucher in HKD.  If a customer purchased the previous air ticket in any other currencies and opts for refund by way of E-Voucher, he/she will be entitled to choose any one currencies of HKD/CNY/USD subject to currency fluctuation. Once the E-Voucher has been issued to the FWC Account, the currency of the E-Voucher cannot be changed.
7. You may only use E-Voucher in HKD in Traditional Chinese language; E-Voucher in CNY in Simplified Chinese language; and E-Voucher in USD in English language.
8. E-Voucher is valid for three years from the date of its issuance.
9. No replacement will be made if the E-Voucher is lost or stolen and Hong Kong Airlines will not be responsible for any loss, claim or damage due to lost or stolen.
10. Transfer of the E-Voucher to another customer/FWC account is not allowed. For the avoidance of doubt, customer can still purchase air ticket by redeeming the E-Voucher for other traveler(s).
11. The application of E-Voucher only applies to adult and child (aged 2 or above and below 12) tickets. E-Voucher is not available to use for infant (aged below 2) ticket.
12. E-Voucher is not applicable for special flights, chartered flight or code-share flights.
13. Accumulation of E-Voucher in the same FWC Account is allowed under one single booking, provided that the E-Vouchers are in the same currency.
14. In the event that the E-Voucher value is higher than the cost of the next air ticket, the remaining value shall be retained in the FWC Account. If the E-Voucher value is insufficient to cover next air ticket, customer shall settle the difference in other forms of electronic payment (e.g. Credit Card, WeChat Pay, Alipay).
15. In the event that the customer voluntarily cancels the booking which has purchased with the E-Voucher or in the combination of the E-Voucher and electronic payment, E-Voucher’s refund shall be made after deduction of any applicable fee in accordance with relevant fare rules under the booking, whilst electronic payment’s refund shall be made by original form of payment.
16. If you have any enquiries to the E-Voucher, please contact us at [Hong Kong SAR +852-3916-3666; Mainland China (Local service only) 950715] or via email (call.center@hkairlines.com).
17. You are advised to check with the latest Government outbound/inbound travel alert or immigration restrictions for both departure/arrival destinations before planning your trip, including but not limited to those measures in relation to COVID-19. You acknowledge that such measures may be adopted rapidly which sometimes occur during your travel.
18. Nothing in these Terms and Conditions shall confer any third-party rights or benefits.
19. The General Conditions of Carriage published by Hong Kong Airlines apply (subject to change from time to time) and are available on Hong Kong Airlines official website.
20. Hong Kong Airlines reserve the right to amend these Terms and Conditions at any time without prior notice.
21. If there is any inconsistency or ambiguity between the English and Chinese version of these Terms and Conditions, the English version shall prevail.
22. In the event of any dispute regarding any of these Terms and Conditions, the decision of Hong Kong Airlines shall be final.
23. These Terms and Conditions shall be governed by the laws of Hong Kong Special Administrative Region.