Special Ticketing Arrangement
In response to the Typhoon-Tapah, Hong Kong Airlines is waiving all fees for rebooking and rerouting to provide travel flexibility for passengers on affected flights.
To expedite your request, we encourage passengers to use Hong Kong Airlines Online Rebooking System under Flight Irregularities services.
|
Affected Route |
All Hong Kong Airlines flights to/from Hong Kong |
|
Ticket Issuance Eligibility |
Tickets must have been issued on or before 7 September 2025 with a confirmed booking on Hong Kong Airlines |
|
Original Travel Dates |
For departures scheduled on 8 September 2025 |
|
New Travel Completion Date |
Travel must be completed on/before 30 November 2025 |
|
Ticket change deadline |
Ticket must be changed on or before 8 September 2025 |
Remarks:
- Customers who booked through a travel agent or a third-party website should contact their original points of purchase for assistance.
- This waiver is valid for one change per ticket.
- Rebooked flights are subject to the original fare rules. Passengers are responsible for any difference in fare and taxes.
- No-show fee are not waived. Passengers who do not cancel their booking before the original departure time will be marked as “no-show” and charged the applicable no-show and refund fees as per the original tickets’ conditions.
For further assistance, please contact the Hong Kong Airlines Customer Service Centre
