Special Ticketing Arrangement
In response to the Typhoon Noul, Hong Kong Airlines is waiving all fees for rebooking, rerouting and refund to provide travel flexibility for passengers on affected flights.
To expedite your request, we encourage passengers to use Hong Kong Airlines Online Rebooking System under Flight Irregularities services.
If your flight is canceled and you choose to request a full refund, please use our Refund Application services and select the 'Special Reason Refund' option when submitting your application.
|
Affected Route |
HX759/25 July 2026 |
|
Ticket Issuance Eligibility |
Tickets must have been issued on or before 24 July 2026 with a confirmed booking on Hong Kong Airlines |
|
New Travel Completion Date |
Travel must be completed on/before 1 August 2026 |
|
Ticket change deadline |
Ticket must be changed on or before 1 August 2026 |
|
Affected Route |
HX112/26 July 2026 |
|
Ticket Issuance Eligibility |
Tickets must have been issued on or before 24 July 2026 with a confirmed booking on Hong Kong Airlines |
|
New Travel Completion Date |
Travel must be completed on/before 2 August 2026 |
|
Ticket change deadline |
Ticket must be changed on or before 2 August 2026 |
Remarks:
- Customers who booked through a travel agent or a third-party website should contact their original points of purchase for assistance.
- This waiver is valid for one change per ticket.
- Rebooked flights are subject to the original fare rules. Passengers are responsible for any difference in fare and taxes.
- No-show fee are not waived. Passengers who do not cancel their booking before the original departure time will be marked as “no-show” and charged the applicable no-show and refund fees as per the original tickets’ conditions.
- For full refund details, please refer to our Special Refund Guidelines: https://content.hongkongairlines.com/en_HK/footer/about-hk-airlines/refund.
For further assistance, please contact the Hong Kong Airlines Customer Service Centre
